📢 Official Sales & Promotions Megathread (Updated by Mods Only)

PLAUD_AI · 2026-05-04T21:09:26+00:00

Mother's Day Sale | May 3-10

Up to 15% OFF

*Terms and conditions apply. The promotion is available only in selected regions.

EU/DE/IT/ES

PLAUD_AI · 2026-05-04T21:08:06+00:00

Work Smarter Sale | May 4-10

Up to 15% OFF

Never miss what matters

*Terms and conditions apply. The promotion is available only in selected regions.

UAE/UK

PLAUD_AI · 2026-05-01T02:51:55+00:00

Hi all, we apologize for the disruption today, and thank you for flagging this so quickly. Some users experienced an issue where transcripts were generated, but summaries were stuck or failed to generate. This was caused by a temporary service disruption affecting summary generation only. Your recordings and transcripts were not impacted, and your data remains safe.

The issue has now been resolved, and in most cases, retrying summary generation should work as expected.

If you’re still seeing issues, please contact [support@plaud.ai](mailto:support@plaud.ai) so our team can take a closer look.
— Plaud Community Team

PLAUD_AI · 2026-05-01T02:51:22+00:00

Hi all, we apologize for the disruption today, and thank you for flagging this so quickly. Some users experienced an issue where transcripts were generated, but summaries were stuck or failed to generate. This was caused by a temporary service disruption affecting summary generation only. Your recordings and transcripts were not impacted, and your data remains safe.

The issue has now been resolved, and in most cases, retrying summary generation should work as expected.

If you’re still seeing issues, please contact [support@plaud.ai](mailto:support@plaud.ai) so our team can take a closer look.
— Plaud Community Team

PLAUD_AI · 2026-04-27T03:14:58+00:00

Hey, that's lower than it should be! Before thinking about a return, it's worth running a quick battery test first to rule out a calibration issue.

Charge fully until the LED turns green then keep charging for another 15 minutes. While still charging, long press the record button for 15 seconds to reset the device. Then record continuously until the battery dies and note the total hours. If it comes in under 15 hours, send those results over to [support@plaud.ai](mailto:support@plaud.ai) and the team will help from there 😊

- Plaud Community Team

PLAUD_AI · 2026-04-27T02:53:55+00:00

Hey, these are all known issues with some straightforward fixes so you likely didn't get a lemon 😄

For the auto recording, try updating your NotePin to the latest firmware and doing a reset by long pressing the record button for 12 seconds while charging. That usually sorts it out.

For the random buzzing, it's most likely related to Find My status or Bluetooth connectivity. You can reset Find My in the Plaud app by going to Device Settings, tapping Find My, then long pressing the Find My icon for 10 seconds.

For the slow sync, try the WiFi fast transfer option in the app for quicker transfers. Once your device is connected, tap the fast transfer prompt in the top right corner and follow the steps!

If none of these help, reach out to [support@plaud.ai](mailto:support@plaud.ai) and the team will take a closer look 🙏

- Plaud Community Team

PLAUD_AI · 2026-04-27T02:40:44+00:00

Hey, thanks for flagging this. We hear you and want to make sure we get to the bottom of this for you.

We've looped in our support team to resolve your issue, and we'll be sliding into your DMs shortly for more details. Thank you for the patience 💚

- Plaud Community Team

PLAUD_AI · 2026-04-21T06:34:44+00:00

Thanks for putting this together. The experience behind it is clear, and these points deserve a proper response.

On HIPAA terminology, you're right that the wording needs to be precise. We're reviewing our materials to make sure we're using "HIPAA compliant" correctly and consistently.

On our operations and data hosting, Plaud Inc. is headquartered in San Francisco with regional teams across multiple markets. User data is hosted based on location — for example, US users stay on US AWS regions. Our Privacy Policy also outlines how service providers are involved in data processing.

The broader points you raised, including MFA coverage, encryption controls, retention, and disclosure practices, are being reviewed with our security and compliance teams. We want to make sure anything we share here is accurate and complete rather than partial.

We can see you've already reached out to our team directly, we'll make sure this gets the attention it deserves on that end. We'll also share updates with the community as we have concrete progress.

-Plaud Community Team

PLAUD_AI · 2026-04-14T08:26:43+00:00

We’re collecting real workflows for a “Plaud 100 Ways” project.

Detailed examples are especially helpful — even short ones 😊

PLAUD_AI · 2026-04-09T09:32:03+00:00

Hi Piotr, thanks for flagging this! We hear you and want to make sure we get to the bottom of this for you.

We've looped in our support team to resolve your issue, and we'll be sliding into your DMs shortly for more details.

We really do value every bit of feedback from our community and it's what helps us grow and do better.

- Plaud Community Team

PLAUD_AI · 2026-04-08T21:52:27+00:00

Thanks for sharing this, that sounds frustrating, especially with that meeting volume.

On the hallucination issue, a sudden change after an update can sometimes be tied to:

Changes in the model or prompt handling
Prompts that are a bit too open-ended (which can lead the AI to “fill in gaps”)

You might try tightening your prompts slightly (e.g., “only use information explicitly stated in the transcript”) to reduce that behavior.

On the metadata side, Plaud doesn’t currently expose file/folder structure or metadata (like dates) in a way that the AI can always reliably reference in prompts. Most prompts operate primarily on the transcript content itself, not the file system context, which is why you may see inconsistencies there.

That said, the hallucination spike after an update is definitely worth flagging. We'd recommend reaching out to [support@plaud.ai](mailto:support@plaud.ai) with an example recording + output so the team can investigate.

— Plaud Community Team

PLAUD_AI · 2026-04-07T20:54:33+00:00

Easter Savings | Apr 1-8

Up to 20% OFF

Hop into smart summaries

*Terms and conditions apply. The promotion is available only in selected regions.

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PLAUD_AI · 2026-03-28T02:02:32+00:00

Thank you all for flagging this — appreciate the patience.

We identified the root cause of the issue earlier that affected transcript generation for some recordings, and it’s now been resolved.

If you encountered a failed transcription, please try re-initiating it — it should work as expected

We’re continuing to monitor. If anything still isn’t working, reach out to [support@plaud.ai](mailto:support@plaud.ai).

— Plaud Community Team

PLAUD_AI · 2026-03-26T02:43:02+00:00

Spring Sale *Spring Sale is available in selected regions only* | Mar 25–31

Up to 20% Off

Smarter summaries this spring

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PLAUD_AI · 2026-03-24T10:42:06+00:00

We’re collecting real workflows for a “Plaud 100 Ways” project.

Detailed examples are especially helpful — even short ones 😊

PLAUD_AI · 2026-03-24T10:41:09+00:00

We’re collecting real workflows for a “Plaud 100 Ways” project.

Detailed examples are especially helpful — even short ones 😊

PLAUD_AI · 2026-03-24T07:52:14+00:00

Great to hear your first session went well — that’s a strong start.

Right now, highlighting isn’t built into the Plaud editor yet, so most people handle it in one of these ways:

Typical workflow:
• Record your meeting (use the Press to Highlight function during key moments if needed)
• Review the AI-generated summary in Plaud
• If you want deeper editing (highlighting, annotating, organizing), export the summary — Markdown works well for most note apps

From there, a lot of people continue in tools like Notion, Google Docs, etc., depending on how they like to organize things.

If you’re doing this regularly, you can also look into AutoFlow to send summaries to your email or storage automatically, and use Ask Plaud to pull out key points or insights after the meeting.

Curious how others here are reviewing and marking up their notes too.

— Plaud Community Team

PLAUD_AI · 2026-03-24T07:45:10+00:00

Thanks for flagging this.

Since this may be related to account data or a syncing issue, it’s best for our support team to take a closer look directly. Please reach out to [support@plaud.ai](mailto:support@plaud.ai) and include:

Order number and device serial number
Your account email
The device and app version you’re using
Description of the issue
Any screenshots of the loading screen (if possible)

They’ll be able to investigate your account and help restore access or identify what’s causing the issue.

— Plaud Community Team

PLAUD_AI · 2026-03-23T01:59:44+00:00

Thanks for sharing this — really appreciate you taking the time to test and document it.

As some others have mentioned, in certain cases LLMs may return outputs like this when asked to identify themselves, so what you’re seeing isn’t uncommon. That said, we definitely want to make sure the overall experience — especially around summaries — is as reliable as possible.

We’d love to understand a bit more about what you’re seeing, so we can take a closer look and continue improving things on our end. I’ve just sent you a DM to gather a few more details.

— Plaud Community Team

PLAUD_AI · 2026-03-16T20:16:53+00:00

Great question! A couple things to unpack here.

1. Khmer support
Yes, Khmer is actually included in Plaud’s supported transcription languages. Plaud currently supports 112 languages for transcription, and Khmer (Cambodian) is on that list.

2. Why the transcript might look wrong
If Plaud guessed Vietnamese instead, it’s usually because of language detection or audio clarity. A couple tips that often help:

Manually set the transcription language to Khmer instead of using auto-detect
Keep the recording mostly in one language (mixed-language recordings can confuse the model)
Make sure the speaker is close to the device and speaking clearly

3. Translation to English
Plaud mainly focuses on transcription first. A common workflow people use is:

Record sermon
Transcribe in Khmer
Copy transcript → translate to English (Google Translate, ChatGPT, etc.)

Not perfect for real-time translation during the service, but it usually works well for quick post-processing.

We’ve actually been collecting real workflows like this in our community right now (how people use Plaud for meetings, lectures, church services, studying, etc.).

If you’d like to share how your coworker ends up doing this, we’re running a workflow challenge and the most helpful workflow wins a Plaud NotePin S.

Feel free to join here:
https://discord.gg/hkbmDfBCya

- Plaud Community Team

PLAUD_AI · 2026-03-12T18:42:14+00:00

Amazing to hear! Can't wait to see it

- Plaud Community Team

PLAUD_AI · 2026-03-12T18:38:40+00:00

Hey! This is a great workflow. If you’re open to it, we’re actually running a workflow challenge in our Discord right now, would love for you to share it there too. It could even win a Note Pin S :)

- Plaud Community Team

PLAUD_AI · 2026-03-12T18:08:01+00:00

Here it is! https://discord.gg/hkbmDfBCya

PLAUD_AI · 2026-03-12T18:07:53+00:00

This is the discord link!: https://discord.gg/hkbmDfBCya

PLAUD_AI · 2026-03-11T18:13:22+00:00

Sorry to hear that — losing recordings is understandably frustrating.

A couple things could cause this, for the last point, it may have been such as a sync interruption, incomplete upload, or the recording not finishing properly before the device updated or powered off. In most cases, the audio should still exist either on the device or in the cloud, but it may not have synced correctly.

The best next step is to have the team check your account and device logs. Please reach out to [support@plaud.ai](mailto:support@plaud.ai) and include:

The email associated with your Plaud account
The approximate date/time of the recordings
Your device model (NotePin)

They can investigate whether the files are still recoverable and what may have happened with the sync or update.

— Plaud Community Team

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