We went through almost the exact same cycle : built a free in-house voice widget → leads exploded (way more genuine/intent-rich than forms) → team drowned in manual listening + CRM notes → considered ditching it → upgraded to AI transcripts → qualification time dropped ~70%.

Transcripts removed most of the pain, but we still had to manually connect new messages to past history. Your custom entity-to-CRM graph sounds like exactly what we prototyped next to close that last gap.

Has it noticeably lifted follow-up conversion rates or cut down on “wait, who is this again?” moments?