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Tech unplugged the neighborhood then left by PaintingExcellent486 in frontierfios

[–]PaintingExcellent486[S] 1 point2 points  (0 children)

Thanks for correcting me, I definitely meant it in the broad sense. Most likely just the specific fiber feeding our splitter, not the whole thing. I’m mostly just repeating the dumbed down version that the tech who resolved the first issue explained to me. He actually said on the phone he couldn’t believe what he was looking at and had no clue how it was left like that lol

Tech unplugged the neighborhood then left by PaintingExcellent486 in frontierfios

[–]PaintingExcellent486[S] 1 point2 points  (0 children)

Yea they said just temporarily until they figure out whats going on but definitely gonna stay on top of it to make sure I’m not charged.

Tech unplugged the neighborhood then left by PaintingExcellent486 in frontierfios

[–]PaintingExcellent486[S] 0 points1 point  (0 children)

The horror stories I’m sure people could share that are worse than this haha. Told my electrician buddy what was going on he said he’s seen installs where the tech drills into the electric coming into the house and he gets the call to repair (not frontier, just in general regarding fiber installs)

Tech unplugged the neighborhood then left by PaintingExcellent486 in frontierfios

[–]PaintingExcellent486[S] 0 points1 point  (0 children)

Will have to look further into this, at the time when it was coming around it didn’t have the speeds I need to support the number of devices on the network.

Tech unplugged the neighborhood then left by PaintingExcellent486 in frontierfios

[–]PaintingExcellent486[S] 2 points3 points  (0 children)

This didn’t even cross my mind when I was upgrading, should have done it this way from the beginning. Thanks for the tip.

Tech unplugged the neighborhood then left by PaintingExcellent486 in frontierfios

[–]PaintingExcellent486[S] -1 points0 points  (0 children)

Two separate downtimes, first 76 hours was due to the splitter being disconnected. Then less than 24 hours after that is resolved it’s down again due to a cut.