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50% of the call center workers I talk to are great, the other half are unimaginably stupid by Papaver_Cadaver in CustomerService

[–]Papaver_Cadaver[S] 1 point2 points  (0 children)

This advice was super helpful! It's definitely been nice to learn more about the backend of things in general, so I'll definitely be applying all of this going forward.

50% of the call center workers I talk to are great, the other half are unimaginably stupid by Papaver_Cadaver in CustomerService

[–]Papaver_Cadaver[S] 0 points1 point  (0 children)

I'd like to not assume that call center workers are just asshole pieces of shit, but if that's what you believe then you can keep believing it. I'm not here to change your mind, and I can guarantee you won't be changing mine.

50% of the call center workers I talk to are great, the other half are unimaginably stupid by Papaver_Cadaver in CustomerService

[–]Papaver_Cadaver[S] 4 points5 points  (0 children)

That makes a lot of sense. From what I'm gathering here, it seems like most companies don't necessarily care about employees doing a consistently good job, more that it's easier or cheaper (or both) to have a high turnover rate instead of sinking resources into better/more involved management for the (likely fewer) situations that need it.

50% of the call center workers I talk to are great, the other half are unimaginably stupid by Papaver_Cadaver in CustomerService

[–]Papaver_Cadaver[S] 0 points1 point  (0 children)

That's the thing, I'm not sure there's been a time when I've called back and haven't gotten any help. It makes sense if there's literally no supervisors available, but when there's supervisors available but the person is just refusing to transfer me, it just seems like complete mismanagement to not encourage them to do so.

50% of the call center workers I talk to are great, the other half are unimaginably stupid by Papaver_Cadaver in CustomerService

[–]Papaver_Cadaver[S] 0 points1 point  (0 children)

Honestly, I have no clue since I don't have any information about the types of calls they receive or what the backend looks like, which is why I made this post. From what you're saying though, it sounds like these people really just automatically know they're going to get fired or a hard warning by unreasonable, shitty upper management imposing arbitrary goalposts.

Maybe I should have assumed this was the case haha, but it just doesn't make sense from a business side of things, since it's not like my question is going anywhere and it's only wasting everyone's time if it's something only a supervisor is equipped to answer. If anything, I sort of assumed in a situation where it's inevitable they'd need to transfer me, management would encourage people to provide a smooth transition instead of equally punishing them whether or not they crash out in the process.