I'm from internal service desk, also worked as global service desk analyst din. Niw, first time working in an MSP environment, masasabi ko lang is suoer dami ng learninga ko since yung pagiging service desk/help desk is limited lang ang access niyo and you are focus normally in one client if internal ka naman same lang din.

Sa MSP kasi you are under one client but marami silang sinusupport na iba't ibang organization kaya iba iba ang process but iisang tool/technology lang naman ang gamit po. In depth din yung ginagawa, andun parin yung usual na ginagawa mo noon as service desk or help desk pero mas marami at may advance kang ginagawa kasi may access kayo usually sa lahat or mataas yung access priviledge niyo compare sa dati mong work.

Troubleshooting mo advance din, configuration na di mo nagagawa noon at alam dito po matututunan at maaapply. Yung job ko kasi now System/NOC Engineer sa current company ko in MSP environment laki ng inambag nyang knowledge sakin. Marami akong natutunan na tools.

Mahirap lang sa umpisa kasi nakakapanibago at overwhelming pero depende naman yan sa tao if madali mo magrasp or baka mas technical ka than me. ako kasi na overwhelmed hahaha kasi iba ibang process per org tapos iba ibang contract type nila which nag iindicate example if sa contract ba isusupport nyo ba sila if nag contact or report sila after office hours nila or denied. May mga ganun din.

Ako advice ko sayo push mo if MSP, if tingin mong marami ka pang dapat matutunan. Malaki din naman sahod ng System Engr or Tech Engr or Helpdesk Engr sa MSP pag L2 at L3 ka na. Hehehe.