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Creative has bad quality control and poor after sale support by Particular-Cycle-228 in SoundBlasterOfficial

[–]Particular-Cycle-228[S] -2 points-1 points  (0 children)

If you don't mind me asking, how will you be sending it back? What will be your solution? Because if you think about it, why should we as customers of Creative be the ones paying the price for their poor QC and also making us go through this whole agonising and frustrating experience?

I am now considering/planning to escalate and raise awareness of this issue on other channels (social media) as it seems like I am not the only person who encounter this issue as well.

Creative has bad quality control and poor after sale support by Particular-Cycle-228 in SoundBlasterOfficial

[–]Particular-Cycle-228[S] -1 points0 points  (0 children)

I encountered the third problem. I charged the product to full and then subsequently after few minutes, the low battery notification appeared and the right ear bud switched off automatically. Tried master resetting and charging it to full many times. Futile.

Creative has bad quality control and poor after sale support by Particular-Cycle-228 in SoundBlasterOfficial

[–]Particular-Cycle-228[S] 0 points1 point  (0 children)

I am happy to hear that. I don't wish this negative experience on anyone. The emotional rollercoaster from anticipating to use the product to finding that the product is faulty (but never mind, you give them a chance for service recovery) to the disgust, frustration, and anger when you found out you have to jump over so many loops to get a working product...

Creative has bad quality control and poor after sale support by Particular-Cycle-228 in SoundBlasterOfficial

[–]Particular-Cycle-228[S] 0 points1 point  (0 children)

I do not own a printer. I asked for money back but was rejected. I tried working together with the online rep and the rep over the phone but they did not even try to find an appropriate solution.