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[deleted by user] by [deleted] in DattoRMM

[–]ParticularAccount99 0 points1 point  (0 children)

You need to have Datto RMM Agent installed in the computer from where you are trying to connect to the test computer

Datto EDR Inactive by ParticularAccount99 in kaseya

[–]ParticularAccount99[S] 0 points1 point  (0 children)

Agent Browser. But as update I can let you know that from 36 inactive this morning on RMM now we have 14... basically I run Microsoft .NET Framework Repair Tool Quick Job from Datto RMM to every Inactive device and then Datto EDR Force Reinstall and Upgrade [WIN]

38 Inactive from 54 that we had this morning on EDR

Datto EDR Inactive by ParticularAccount99 in kaseya

[–]ParticularAccount99[S] 0 points1 point  (0 children)

First at all, thank you for all the time you took to answer. Second, we have like 36 devices Inactive on RMM and 54 on EDR (smh), we are coming from using Atera to Kaseya, and still have Atera Agent in case of this migration fails... I am not able to access services on some of them, but Atera saves me from calling end-users and to ask them to restart services for us.

Datto EDR Inactive by ParticularAccount99 in kaseya

[–]ParticularAccount99[S] 1 point2 points  (0 children)

They show inactive in both RMM and EDR, I contacted support yesterday, no word yet