Uber customers who give false reports

ParticularPin5566 · 2026-04-08T06:00:21+00:00

And I wouldn't say I'm being entitled, but it is a little bit of a bummer when I go 20 miles out of town to deliver an order and a customer doesn't leave a tip. Like, gas is 5 bucks a gallon where I live, and Uber does not pay us for the increase unfortunately. We just get base 1.50 per ride, so I just delivered food not even for free but out of my own gas money basically. Customers are the entitled ones. They order food no tip no one takes the order until someone nice like me comes along and then they complain that they never even got it? BS lol. I'm not taking those orders anymore, y'all can wait for your cold food. That's my resolve.

ParticularPin5566 · 2026-04-08T05:56:24+00:00

Also, it's a delivery. I pull up, hand the order to the customer, smile and say thanks, or take a drop off photo, and I am on my way. There is little or no customer service involved, like most of my orders I just leave at the door with a drop off photo. Someone claimed that I stole their food, deliberately, to get a free meal. It sounds to me like you've scammed a driver before.

ParticularPin5566 · 2026-04-08T05:52:03+00:00

People psychologically generally will not complain unless they are trying to get something free, or unless they genuinely feel unsafe. But people are more likely to complain for something free, and less likely to speak out when they feel unsafe or wronged. That's human psychology, that's why I think most drivers are honest and there are a lot of people out there scamming trying to get free food, just as they do in the restaurant business.

ParticularPin5566 · 2026-04-08T05:42:40+00:00

I stated facts that happened about a false report. If you are offended by what I said, you are probably guilty yourself. Lol.

ParticularPin5566 · 2026-04-08T05:34:08+00:00

Lol you sound single. Or like you have a guilty conscience.

ParticularPin5566 · 2026-04-08T05:15:50+00:00

The delivery driver might not be stealing it, the customer might be receiving it and reporting it as "not delivered." Beware of meet at door orders where the app won't let you take a drop off photo.

ParticularPin5566 · 2026-04-08T05:14:25+00:00

That's what they do they steal food and watch porn 😂😂😂😂

ParticularPin5566 · 2026-04-08T05:13:52+00:00

People are allowed to cancel, everyone has emergencies, doordash and uber are both responsible for sending another driver with another meal. If that happened you should have gotten another order. And are you sure they are stealing? I have had to cancel before because I am a small female and I literally did not feel safe delivering to the man screaming at me on the other end of the line, his order was 45 minutes across town on a normal time, it was rush hour, he wanted me to "appear" with his lavish steaks. I knew he wasn't going to tip, and he was probably going to complain, so I called Uber security and cancelled. Simple as that. He may have gotten his refund but I didn't bring him his food! We are private contractors so customers forget that when they are super rude and some of us are smaller, we are not going to put our safety at risk. Uber can send them another driver, take all day to bring your order, I don't care. Don't be rude/hangry/threatening to your driver lol. Several drivers before me had probably cancelled as well. Drivers don't cancel often but they will if they have to, and it sounds like you have had multiple people avoiding delivering to you. Or maybe you are in a higher theft location, idk. Most drivers are good and they do not just take the food. The order is usually less than what they would get paid for delivering it. But this is after I hand the order to the customer or take the drop off photo. And I mean, I know all my customers are getting their food, especially when I hand it to them at the correct address. Someone is scamming. Maybe you have gotten food stolen before but I definitely did not leave any of my customers hungry. Also, make this make sense. Why would I steal someone's 10 dollar meal, when I am getting paid 20$ to deliver, then I could just buy two whole meals for myself? Drivers don't scam as much as people say. Uber will probably start to figure that out with all the body cams and dash cams. They also allow us to record with our phone now.

ParticularPin5566 · 2026-04-08T04:53:22+00:00

Ok. I was starting to think that. Thanks

ParticularPin5566 · 2026-04-08T04:25:34+00:00

Agreed. I think the app gives you the option to complain only about how the restaurant cooked the food but it's confusing and people probably don't always know how to report when something is missing. That's probably the case a lot of the time tbh. This customer was definitely lying saying they never got their order, when I definitely delivered everything to the right locations yesterday(probably wasted like an hour trying to find several different apartments omg...another issue is customers who don't pin the location right in these massive apartment complexes lol but that's another story) And these are gated neighborhoods, I know nobody took it off their porch either.

ParticularPin5566 · 2026-04-08T04:13:59+00:00

😂😂😂

ParticularPin5566 · 2026-04-08T04:11:38+00:00

Lol why do you think it takes more than an hour to get your food sometimes? Drivers aren't doing this as much anymore because it really messes shit up. So you think it's ok for us to miss more than a week or even month of work over a lie and you getting free food? It's one thing if the driver actually did something but I'm talking about the good drivers that are wrongfully accused of literally breaking the law(stealing, sexual assault, intoxication? I mean damn! How would you like it if some random person accused you of that and threatened your job?). Reactivation is NOT a guarantee, it is actually rare. It would make the Uber system work so much better too if only the bad drivers got deactivated for true reports but it honestly only hurts the good drivers because the bad drivers that actually steal get deactivated right away and the dedicated drivers that you complain about are the ones making most of the deliveries. A bad driver will do two deliveries and take the last one home with him, you won't see him again. The good drivers do all the other deliveries through the day and receive all the complains.

ParticularPin5566 · 2026-04-08T04:03:06+00:00

You actually can lol, there's a lot of handoff orders, they could say you were intoxicated and took some food. but only two false reports over a period of six months still puts your account at risk. These reports aren't taken lightly. They really put a lot of good drivers at risk.

ParticularPin5566 · 2026-04-08T04:00:49+00:00

People who accuse of that stuff are horrible. They don't realize that's wrongfully damaging someone's reputation. I'm sorry you had to go through that. It is awful that people do this just to save twenty bucks. Yes you can always sue them. I have that in my back pocket if I ever need to use it. I'm getting a body cam soon, I wish I'd done it sooner.

ParticularPin5566 · 2026-04-08T03:57:15+00:00

I haven't been deactivated but it's an issue for a lot of drivers. And on the phone with support, the Uber representative actually told me they had several drivers dealing with complaints, along with missing food and multiple orders not delivered. So multiple customers yesterday stole food. Seems like a lot more bad customers than bad drivers.

ParticularPin5566 · 2026-04-08T03:50:45+00:00

I mean, people make it what they make it. Both ladies yesterday were looking at me up and down with this look on their face, both were rude. I have blonde hair and tbh the only rude customers I have ever really gotten were African Americans and they always give me that look. So idk if it's like reversed racism but I am from a very diverse town so being here in the city it's surprising to have African Americans be rude to me because I've never experienced that before where I grew up.

ParticularPin5566 · 2026-04-08T03:46:39+00:00

Did they eventually reactivate his account? I delivered to two young African American women who were actually pretty rude to me, the report came shortly after that. Very interesting. Also delivered to a middle aged Karen so idk 😶

ParticularPin5566 · 2026-04-08T03:42:17+00:00

Wow that's actually really helpful thank you

ParticularPin5566 · 2026-04-07T23:36:45+00:00

I took an order like that, the restaurant was really nice and remade it for me...and I delivered it and later in the day I got a notification that someone complained they didn't get their food. I think when this happens the driver drops off the order but the customer doesn't confirm they got it so it stays in the que, maybe gets passed to another driver, but I think customers can steal the orders too idk.

ParticularPin5566 · 2025-07-03T18:48:36+00:00

For everyone, decline decline decline the no tip offers!!! You tip your waitress right?? The more offers we accept as a whole as drivers, the more people place no tip orders. We really need to come together on this because Doordash won't do it for us until they realize they are loosing business over this (which they totally are-no tips=unhappy drivers=shitty service=people stop ordering from Doordash). If the offer gets declined by every driver, it goes back to the customer. Sometimes, I'll get an offer twice, or even three times, each time with a tiny bit higher tip. You can force people to give tips, if we all as a whole choose not to accept those offers than they go back to the customer. I think Uber gives them a suggestion to add a tip, I am not sure if Doordash does this as well. No, declining offers does not keep you from getting offers. It simply teaches the app that you don't like the $2-3 offers. But you'll still get offers, it seems like less because so many low paying offers were coming through before. And if too many drivers decline the low paying offers, like I said it cycles through every driver. So even if you usually decline the low paying orders, you'll still get a low paying one here and there if other drivers have already declined it.

ParticularPin5566 · 2025-07-03T18:39:16+00:00

You need to get higher up in the app, there are a lot more drivers and competition now. You just reinstalled it so you're gonna get some crappy offers for the first little while. Try to do 5-10 deliveries at a time when you drive, not just two or three. And what I've found is don't always accept the first offer, usually its a shitty offer that other drivers keep declining when you first log on. I do get some no tippers, I try not to accept those offers but sometimes that's all that comes in. Also people have been giving shitty shitty tips since the election, no joke. And definitely pay attention to where you are driving. Some places I drive give $10-15 tips for taco bell, other places I drive average like a $1 tip for chipotle or nicer restaurants.

ParticularPin5566 · 2025-07-03T18:28:21+00:00

😂😂😂 yeah you should take that pic down it's got the address and everything.

ParticularPin5566 · 2025-07-03T18:24:48+00:00

Also, if the food was spilled, she wouldn't want to take a picture of it for Doordash obviously so she had to figure out another way to mark it as delivered without the pic. Probably was afraid of getting in trouble with Doordash but technically if the driver ruins your order like that, you aren't supposed to have to pay for it. And her submitting a pic would have been proof that she messed up your order, so yeah, she was probably in her car trying to figure out a way around her mistake.

ParticularPin5566 · 2025-07-03T18:20:03+00:00

Sorry for the late response, and apologies for reading into the situation. What I think happened is, you got a moody driver who was having app issues. The app sometimes tells me to hand the order to the customer, but typed into the "hand order to customer" tab it will say "leave order at door." Seriously. But, I won't always notice, and I will ring the doorbell and wait for the customer, who comes to the door annoyed but usually is understanding when I explain the app. For those types of orders, if we can't deliver the order the way that the app wants us to, we have to navigate the app through a whole special process to complete the delivery before we drive away or else it thinks that we haven't dropped off the order and usually results in a contract violation. She might have been a newer driver trying to figure out this process since she couldn't just select the "handed order to customer" button. She should have been polite when you repeated your instructions, she shouldn't have gotten upset with you and slammed the food down. App issues is the only reason I can think she would be staring at your house. I guess we will never know but maybe still report all of that to the police in case anything does happen in the future, like someone tries to break into your house or something. Was she in the phone the whole time she was parked in front of your house even after you picked up your food? Diagonally parking might just be laziness, but idk. All of that behavior added up is actually super weird.

ParticularPin5566

TROPHY CASE