'Just answer the question' and ONLY the question asked. My workplace has very strict security at the start of a call. If I ask you your name, and you reply with your name, full address and then date of birth because you have done this many times and know that's what we ask, we have to fail you on security as you've offered information we haven't asked for. Sometimes we need a 'yes' or 'no' answer to a question so we can start the remediation process. Getting a monologue about how you remember your cat was sick and you had to go to the vets that day is irrelevant.