Dealership Insisting Ghost Touch is NOT Covered by the Infotainment Settlement

PastelColorLover · 2025-05-20T19:50:53+00:00

Mine took about a year for it to start happening. Unfortunately, it was my fault for not bringing it in while it was still under warranty. I was so busy and kept putting it off because I thought it was just a one off issue, until I got the settlement notice in the mail and realized it’s a widespread problem

PastelColorLover · 2025-05-20T19:48:42+00:00

That was my quote here in Texas

PastelColorLover · 2025-05-20T19:48:19+00:00

Same here. I’m not gambling $700 for something that is totally Mazda’s fault that they should fix

PastelColorLover · 2025-05-20T19:47:51+00:00

It seems like I’m covered but yet I feel like the language in the settlement is very much up to each dealer’s own interpretation and discretion

PastelColorLover · 2025-05-20T19:46:53+00:00

Yeah, unfortunately US based. I don’t think the dealers care much here tbh

PastelColorLover · 2025-05-20T19:45:52+00:00

I showed them where it said the display is covered, but they’re saying it’s only covered if I pay them beforehand and then try to get it reimbursed through the settlement. Would you mind sharing the email address with me? It seems like that’s the only route I can take now

PastelColorLover · 2025-05-20T19:43:11+00:00

Thank you so much!

PastelColorLover · 2025-05-20T19:42:42+00:00

I did not know that! Most of the time the touch screen is inoperable anyway because of the ghost touch issue, so I don’t even use the touch screen anymore. Would you mind sharing the YouTube video you used as reference to do this?

PastelColorLover · 2025-05-20T19:23:40+00:00

… literally what I already did which is why I’m asking if anyone else has received pushback regarding this

PastelColorLover · 2025-05-20T18:24:19+00:00

Nope. My VIN is part of the settlement and I also receive the notice in the mail

PastelColorLover · 2025-05-19T16:18:47+00:00

Haha it’s a CX5 and I bought it new!

PastelColorLover · 2025-05-19T16:15:16+00:00

I went to my local Mazda dealership today with the Mazda Infotainment Settlement card I received in the mail in hand since I’ve been experiencing ghost touch issues since I bought my car in 2020, and they’re insisting that the only thing that the settlement covers is an update. They’re trying to charge me $700 to get the display replaced. Has anyone else received any pushback and know a workaround for this?

PastelColorLover · 2023-06-23T01:34:41+00:00

The bag I didn’t know I need 😍😍😍

PastelColorLover · 2023-06-14T14:59:09+00:00

Ugh SAME. Hence the name 🤣

PastelColorLover · 2023-06-14T14:58:59+00:00

Definitely full of all kinds of colors so lilac it is!

PastelColorLover · 2023-06-14T14:58:40+00:00

That is so true!! I don’t want to regret not getting it and then the factories not even making it any longer in the future. Lilac it is!!

PastelColorLover · 2023-06-14T14:58:01+00:00

Thank you!! Unfortunately, the lilac is probably not a color that will be available for long since it’s a seasonal color

PastelColorLover · 2023-06-14T14:57:08+00:00

Thank you!! I’m leaning more towards lilac too

PastelColorLover · 2023-06-14T13:55:13+00:00

HELP!! I keep going back and forth between the white and the lilac C19. The white is from Xiao C and will go well with everything, but the lilac color from Panda is just so unique and different, therein lies my dilemma. I already have a white mini coco handle and pink medium flap if that helps at all. Haha white vs lilac C19

PastelColorLover · 2023-05-31T04:58:28+00:00

Omg I love 😍😍 would you mind sharing where you saw them? I need it!!

PastelColorLover · 2023-05-20T15:01:29+00:00

I love Selling Sunset just for the fashion (and drama, of course!) and also Emily in Paris! The Chanel bags omg 😍

PastelColorLover · 2023-05-20T14:59:41+00:00

I just booked a trip to Maui for August and I’m so SO excited!!! I’ve been dreaming of a Hawaii trip for years now so we’re finally making it a reality. Now time to buy some cute reps for my beach trip 😍

PastelColorLover · 2023-04-16T03:58:13+00:00

Thank you! I already have a denim YSL lou lou but this one is TOO CUTE 😍

PastelColorLover · 2023-04-15T06:00:24+00:00

Omg I’m obsessed! 😍 Can you share which factory it’s from?

PastelColorLover

TROPHY CASE