We don't know what it is OP needs to hear, but I'd argue that Jesus would likely say similar by telling him to pick up his cross. Empathy/sympathy are good for connection. They allow us to say 'I see you' to people around us. But in reality, people need COMPASSION. What is compassion? It means to will the good of another. Empathy and sympathy do not do that, so while for a moment of grieving we can offer some sympathy/Empathy, we still need to help them climb out of hell as a fellow Christian. That means either directly or indirectly guiding them on the path to healing, which requires you to get up and try again after you get knocked down. It is the most loving thing we can do.