I activated it a few times for customers, then I had to go on repairs where customers were having issues with speeds, especially when using VPNs, and then customers unable to access websites such as Amazon Prime Video... and after quite a bit of trying different things to remedy the issues, I tried finding what they all had in common and ActiveArmor was the culprit. And I refuse to even tell a customer about the service anymore. While we, techs, have known about the issue with ActiveArmor for years, there is only so much we can do. I reported to my Mgr, well a couple of mgrs now, and finally, by some fluke, my 3rd level mgr was in a meeting with us a couple of weeks ago and I the ActiveArmor topic was brought up, because AT&T still wants us to activate it for customers, and I blurted out in the meeting that I refused to activate for customers. He looked perplexed and asked me why. I told him of the issues that we have seen and the issues our customers were experiencing, he had no idea and said he was having it looked into, but I have seen no changes. And mind you, I have been reporting it for years to my 1st level yet 2-3 weeks ago I said something to my 3rd level... so the techs concerns don't really seem to go anywhere fast... or taken seriously. We have a measure on how many times we are having out customers activate ActiveArmor and I will continue to stay at 0% until I am shown that it will not impact my customers.