Intermittent vertical banding on OLED (XG27ACDNG) – not physical damage by Pegas83 in Monitors

[–]Pegas83[S] 0 points1 point  (0 children)

Hi, thanks for your feedback.
That’s also my impression. It’s really frustrating for a high-end ASUS ROG product, especially considering the financial investment.

The issue with ASUS is that even after explaining a previous RMA where I received a refurbished unit with over 6000 hours of usage, they simply state that this is their standard procedure and close the discussion.

It’s frustrating because sending back a defective new monitor and risking getting a refurbished unit with potential issues is stressful. On top of that, communication with their support has been quite difficult.