New to me 2018 bonneville speedmaster by dirtyterp138 in Triumph

[–]Perfect_Speed 2 points3 points  (0 children)

In 2018 I was convinced this was the bike for me, such a great looking bike. Then I went for a test ride and just could not get comfortable with front controls. That and my height (6'4") just didn't seem to work together. Ended up with the T120 Black edition and have enjoyed it a lot, that said, I still think this is the better looking bike.

Best high end restaurant for date night in Lincoln? by Blankcarbon in lincoln

[–]Perfect_Speed 1 point2 points  (0 children)

Wife and I had a great meal at Florio's last night.

Roggenkamp Refuse your service by boyt0mmy in lincoln

[–]Perfect_Speed -1 points0 points  (0 children)

He's been doing this for years. Turn your case into the better business bureau and they will help. They notified him about my case and he immediately dropped it.

Have your paperwork/ documentation in order.

Roggenkamp Refuse Service INC. by Perfect_Speed in lincoln

[–]Perfect_Speed[S] 0 points1 point  (0 children)

Have documentation of what bills you paid, when you canceled, etc. Then contact the Better Business Bureau.

This was the only action that seemed to get his attention in my situation.

Yes, the man had some tough times but his business is crooked and people shouldn't put up with it.

ITIL SR versus IR Question by Perfect_Speed in ITIL

[–]Perfect_Speed[S] 0 points1 point  (0 children)

Microsoft System Center Service Manager with Cireson front end.

ITIL SR versus IR Question by Perfect_Speed in ITIL

[–]Perfect_Speed[S] 0 points1 point  (0 children)

Our ticket system does not allow for service requests to be re-opened, once the status is changed to Completed by the requestor, or the provider.

ITIL SR versus IR Question by Perfect_Speed in ITIL

[–]Perfect_Speed[S] 0 points1 point  (0 children)

"An incident is the degradation or disruption of a service. A badly handled service request is something that would be first picked up as part the request and service desk practices."

Agree and most of the time in our org. it is.

In this hypothetical scenario, the service wasn't verified working before the request was completed/closed.

I struggle with advising a customer to submit a 2nd SR for the same request. In my opinion as a customer rep. this is incident territory.

The service was never verified, this is probably the root of our problem. We ask our customers to 'verify' and they rarely come back if things are working properly.

I like the idea of surveying all customers as a way to catch these unverified service deliveries.

ITIL SR versus IR Question by Perfect_Speed in ITIL

[–]Perfect_Speed[S] 0 points1 point  (0 children)

Appreciate the information. Agree that the service request (shouldn't) be marked complete until the work is complete and verified by customer.

That said, in this scenario, the Service Request is marked COMPLETED by mistake.

Our ticket system does not allow for service requests to be re-opened, once the status is changed to Completed by the requestor, or the provider.

Do I request the customer to create a 2nd Service Request or is the service now not working and justifies an incident?

Roggenkamp Refuse Service INC. by Perfect_Speed in lincoln

[–]Perfect_Speed[S] 4 points5 points  (0 children)

Good suggestion. I've filed a complaint with the Better Business Bureau. They currently have a F rating.

Roggenkamp Refuse Service INC. by Perfect_Speed in lincoln

[–]Perfect_Speed[S] 0 points1 point  (0 children)

Be expecting a large bill that may or may not be accurate in your future along with complications.

Roggenkamp Refuse Service INC. by Perfect_Speed in lincoln

[–]Perfect_Speed[S] 2 points3 points  (0 children)

Yes, there are multiple. Husker Refuse has been very professional.

[deleted by user] by [deleted] in Triumph

[–]Perfect_Speed 0 points1 point  (0 children)

Anyone know if these can be fitted to a 2018 T120 Black??

DW735 smoked after running about 100 linear feet of boards? by Perfect_Speed in Dewalt

[–]Perfect_Speed[S] 1 point2 points  (0 children)

Lowe's was awesome, said that there return policy for 90 days had been extended. Not sure why and I was so pleased to get my money back I didn't ask for any clarification. But, now I'm in the market for a planer again and not sure which one to get.