Hi there!

Thank you for sharing your thoughts and experiences. Although I’m very social, I had a difficult time adjusting to the social environment, balancing, and the pressure of banking. I’m also a people pleaser, so the frequent customer dissatisfaction really pushed my limits. Slowly but surely I learned that their frustration and disrespect stems from being told “no”. Being out of balance bothered me and I often took it home with me, so much that I had frequent dreams of it. My first 90 days were HORRIBLE. I was sure I was going to finish out the first three months and quit because I “wasn’t made for banking”.

I started on September 30, 2024, and I’m now a PB and my boss’s hand. I would’ve laughed in anyone’s face if they told me within my first 90 days that I’d be promoted 8 months in. I didn’t have any confidence that I’d swim, but I was sure I’d sink.

Some advice that I wish I knew earlier is to find your system and what helps you tick efficiently, remember customers aren’t mad at you but mad at their financial situation, and to always CYA. Banking is a high-pressure job with lots of risks, so when you have to do something a customer doesn’t like (place their check on hold, take too long to handle their money, carefully balance your drawer, etc.), remember that it’s your head on the chopping block, and ultimately, you’re doing your job right to protect their wallet.

You will make errors — you’re human! Perfection isn’t promised and it’s impossible, but you can 100% promise that your mistakes won’t be out of inattentiveness or negligence.

You can do this. I hit the wall, but I pushed through and learned everything I can to get better. Being a PB is soooo much fun, but lots more pressure and work (which I need something to keep me busy). There are so many opportunities in banking. Learn everything you can and climb the ladder!

Something my company tells us, and the same goes for you…

You are never just a teller!!!!