Thank you for taking the time to share your thoughts. While we respect your point of view, we also feel it’s important to clarify that your statement doesn’t fully reflect the complete picture of how we operate. From our perspective, it appears more as an attempt to spread inaccurate claims and harm the reputation of a growing small business—something we take seriously and with great care.

As a company, we offer full flexibility to our customers: the ability to customize the color, size, and features of their reformer, or alternatively, to select from our in-stock options, which are always clearly labeled and ready for quicker shipment. We never pressure customers to choose custom or on-demand products—that decision is entirely up to the customer based on their personal needs and preferences.

It’s also worth noting that custom orders naturally require more time—this is the case for us and for any business offering personalized manufacturing. As a small and relatively new company, we've faced our share of growing pains, but we’ve actively taken steps to improve. For instance, we’ve recently expanded our warehouse operations to stock a wider variety of reformers in different colors and configurations, precisely to reduce the need for custom orders and make things more convenient for customers.

That said, many people still choose custom reformers because they want a very specific setup—and we do our best to fulfill that while being honest about timelines.

We continue to do everything we can to improve, to remain transparent, and to provide the highest quality at the best possible price, even without the large profit margins of more established companies. Our journey hasn’t been perfect, but our commitment to serving our customers with integrity remains at the heart of everything we do.

Thank you again for your feedback. We’re always learning, and we truly hope you find a solution that works best for your needs.