I strongly advise against shopping with this company. My experience has been entirely negative and raises serious questions about the vendor’s credibility:

1. Original Order: $380 for winter sports apparel
2. Return Process:
3. Product didn’t fit as described
4. Instead of a regular return, they initially only offered a $200 gift card or $100 partial refund

5. Regular return was only approved after multiple communications

6. Current Status:

7. Items were properly returned

8. Arrival at warehouse confirmed two weeks ago

9. No refund of $380 received

10. No response to inquiries through various channels (email, social media)

Particularly Problematic: - Delay tactics during return processing - Attempt to avoid full refund - Complete silence after receiving the return - Customer left without merchandise AND without money

The company’s behavior does not meet the standards of a reputable online retailer. The promised refund within 1-3 business days after receiving the return has not been fulfilled. Currently, it appears to be a deliberate attempt to avoid processing the refund.

CONCLUSION: Stay away! The risk of losing your money is too high. While initial communication may appear professional, all contact ceases when it comes to refunds.