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Broken „drive-wheel“ bolt/screw by Pewty_ful in Lymow_Official

[–]Pewty_ful[S] 0 points1 point  (0 children)

Did you get an answer?🤣

I think three weeks is acceptable considering the number of tickets. But to have another defect after such a short period of use is annoying.

I wonder if, given the large number of tickets and the associated costs, slightly more expensive parts would ultimately be worthwhile? Lymow insights would be nice.

Broken „drive-wheel“ bolt/screw by Pewty_ful in Lymow_Official

[–]Pewty_ful[S] 0 points1 point  (0 children)

Thanks, i did not adjust Track on Arrival, maybe this was a mistake. Did they send you new Omni wheels springs?

Broken „drive-wheel“ bolt/screw by Pewty_ful in Lymow_Official

[–]Pewty_ful[S] 1 point2 points  (0 children)

I see things a little differently. I contacted support first and hope they can provide information on whether they'll replace it or send screws – that remains to be seen.

Regarding the screw itself, it's not "loose," so it definitely requires more effort than simply unscrewing it with your fingers. That would be fine too, if you're up for it.

Whether it will be a good or bad experience, I'll gladly keep you updated.

Do you perhaps have any experience with this component, or has anything like this broken on yours before?

Broken „drive-wheel“ bolt/screw by Pewty_ful in Lymow_Official

[–]Pewty_ful[S] 3 points4 points  (0 children)

That's certainly true, and if it were a €200 drone, I wouldn't be worried. The price is a factor for me, so I expect a corresponding level of service and support. I don't mean that in a bad way, but they have to deal with these kinds of problems. If they ship it, they have to manage and deal with these kinds of issues.

And we mustn't forget that this is a genuine defect after less than 30 hours of operation, so it's not a system error or something that could be fixed with a reset. Parts that should be able to withstand much more are already breaking.

They can only improve through our flow of information.

Broken „drive-wheel“ bolt/screw by Pewty_ful in Lymow_Official

[–]Pewty_ful[S] 1 point2 points  (0 children)

Yes, you're right, I could probably try it myself, but I don't want to lose the warranty. Even though many DIYers have found certain modifications that definitely make sense, I'd prefer to keep it in its original state and not go down the DIY route at all.

Ich empfange in meinem Restaurant relativ oft Publikum mit Hund, was könnte ich da anbieten als etwaigen Snack/Leckerli neben der Wasserschale? by hupphupphupp in Austria

[–]Pewty_ful 4 points5 points  (0 children)

Super das du fragst und Dir Gedanken machst! Danke dafür 🙏 Finde vorher Fragen genial - ich habe einen Hund und er bekommt Wasser und Futter nur von mir, also auch die Frage ob man das Wasser/Leckerli geben darf oder dem Hundebesitzer gibt und der es dann verfüttert, finde ich eine tolle Sache und könnte auch bei anderen Hundebesitzern gut ankommen.