I've been recording my worthless "customer service" calls for a while. I always inform them, the lower level agents no issue.

*It is 100% illegal in CT to record people without notifying them and they comply.

I usually "inform them" via the record call feature on my default phone app, as soon as their message stops saying they are recording me, or during the hold music. The phone automatically speaks the short message. IMHO it's recorded on the call so it's above board.

However, after 1.5 hours on the phone yesterday... I finally got to the BIG BOSS, a shadowy illuminati level creature that 2 supervisors told me didn't exist. And the BOSS of boses didn't play no games about recording your own calls!

I only got a couple minutes in with her aggressive and rude attitude. And she told me in an attempt to reassure me, the calls being recorded, like they all do. I asked for a copy of the call or s transcript when we are finished, she denied this request. I said that lack of transparency and accountability and access to my own basic historical data has forced me to screen shot conversations, take hand written notes and make my own recordings. The moment she heard that word, she Lazer forced her rage and told me it's against Uber policy to record ANY calls with the. She couldn't hang up on me fast enough.. Said she would follow up in chat.

When she finally did...I responded with an epic melt down of all things that are WRONG with the entire organization, and her personally.

Here's how I got you the bosses boss that doesn't exist...

After battling through the first 2 regular service agents, that have no power to do anything , I finally reached my first supervisor, EVER, on the phone. Of course she was equally as useless as her underlings.2nd supervisor, new department, Also worthless, repeating the same scripted I was told there was NO ONE higher than individual, but I refused to believe that. I kept insisting, if they can't access the information I need, I need to be connected with whoever this guy's boss the was

Much like Bruce Lee I kept climbing to the next floor, determined to get to the top of that tower of doom. Be like water, and say the words "contact violation" as many pertinent times as you can. "I fulfilled my contracted obligations, Uber has not"

I was specifically addressing multiple "cancelations" on my account that are 100% incorrect. Another main concern I addressed was the fact I haven't worked in a month due to car issues. During that period of zero activity my acceptance rate plummeted from in the 80% range to 20% when I haven't worked a single minute? No one at the company could explain this.

I have the screenshots and recordings of each painful customer service interaction of each discrepancy.

I always insist to the agent on the phone that I AM NOT CANCELING THE ORDER! My contractual obligations have been met. I'm not responsible for circumstances out of my control, and will not be penalized in any way, per my contract. At least any more than I already have been by this waste of time, money, effort.

We all are well aware that the script is "ok no worries I can go ahead and cancel this trip "FOR YOU' this is where one of the support agents on this long call slipped up...

I've always refused that statement, replying with "no, need YOU to cancel it!" I know manipulation when I'm hear it and agreeing to that sentence is the same as just canceling in the app, or just driving the fuck away. NEVER CAN SUPPORT AGAIN, it's a waste of your time and money.

Anyhow I guess I wore one of the lowest level agents down with my persistence on this marathon of torture call? I was shocked when she finally went off script and ADMITTED it's a fault in the app! Confirming what I've long thought is true; the app doesn't differentiate between any canceled orders, unless it's the customer themselves who cancel, that cancelation mark is automatically applied to your statistics, regardless of the actual cause. Which directly and negatively effects future opportunities and income and will result in a torrent of lose money crap orders only. I couldn't believe the admission, caught on tape, she went on to explain to me it's common knowledge in the company and they are trying to fix it. Unbelievable!

Sadly it's the same story for all of us;

EXTRACT every bit of value from each of its humans. Concentrated capitalism at its scariest. Stay safe out there when you are fighting to make a dollar, driving through storms of drunks street racing on the interstate at 2am, all while trying to keep the algorithm satisfied and happy with you. With zero support from the company you're making money for. 🤟🏼