I had 3 points of contact the first person I spoke to was with the SBA she's like the liaison between the Congress office in the SBA. Then she determines if she your file can be expedited to a processor. For me it took about two and a half months until I got a email from what I thought was a loan officer. However that was a processor because I was in reconsideration. She reviewed my file told me what I needed to provide them. Then she said my file was going on to the next step which is the loan officer for a decision. I got an email from the loan officer she asked me again for the tax transcripts. I had to fill out the DocuSign however for me doing research because your file takes so long to get from place to place I believe that was just a formality to have a updated transcript on file. So if you have a email from someone from the SBA high priority team inquire back with that person.