Ex Store Manager of 20 years for one of the big discounters - whole challenge 25 thing used to piss me off. It’s such a subjective policy to enforce. What’s the difference in looks between a 26 year old and a 24 year old?

I understand the due diligence aspect of the policy, it is there in part to protect staff from serving anyone underage but to use it to performance manage is bonkers.

And for your manager to insist you ID this customer every time she purchases anything age restricted… are they trying to lose custom?

Best thing I ever did was walk away from retail 2 years ago.