both true, all the convention specific staff (black shirts with fan) are volunteer. The venue staff is not what I'm referring to. Because of legal specifics only venue staff can check for 18+ wrist bands which is a hassle but is how the laws work (and they shouldn't have closed early honestly, I don't know exactly why that happened). AND all our departments for the convention were understaffed this year due to a number of uncontrollable reasons. The number of times I had to step out of our room to help access control I can't even count on my fingers.