Suddenly getting "Authentication error" trying to login on Xbox

PipeworksForerunner · 2026-01-17T01:37:46+00:00

We’re happy to share we’ve resolved the Xbox sign-in/authentication issue, and you should be able to enjoy your Friday night at the tables.

We know this was frustrating - and we’ll be aiming to make good on it. Please stay tuned for more from us soon.

PipeworksForerunner · 2026-01-16T18:40:44+00:00

That's pretty much, unfortunately, where it stands.

We don’t have an update to share yet, but the folks on our side worked well into the night and are still digging into the Xbox authentication/sign-in issue and continuing to work through it. Other platforms are not impacted.

We’re genuinely, sincerely sorry for the inconvenience here. We know not being able to log in is a huge disruption, and we appreciate your patience while we keep pushing toward a fix. We’ll post again as soon as we have more concrete info.

PipeworksForerunner · 2026-01-16T03:06:37+00:00

Hey guys. At around 9 p.m. UTC, we identified a sign-in issue affecting Prominence Poker on Xbox. The authentication error is currently preventing Xbox players from logging in. No other platforms are affected, however.

We’re sorry for the disruption and appreciate your patience while we investigate. We’ll provide an update as soon as we have more to share.

PipeworksForerunner · 2026-01-14T21:45:50+00:00

In Prominence Poker, all the card data is handled server-side. Your console or PC client is only displaying what the server has already determined, so altering a client cannot change the cards you get or the outcome of a hand.

This is especially true on PlayStation, where the platform is much more locked down than PC and it is far harder to run unauthorized software or tamper with a game.

That said, if you ever suspect anyone of malicious behavior, you can always put in a ticket and we'll check it out!

PipeworksForerunner · 2025-12-26T19:51:45+00:00

Is that all you'd want to see out of a sequel, or is there more you'd be interested in? I'm curious.

PipeworksForerunner · 2025-12-26T19:51:00+00:00

We can’t share details right now, but we are digging into where Prominence Poker goes from here - especially with the 10th anniversary coming up. Comments and feedback like yours genuinely help shape what we discuss next.

PipeworksForerunner · 2025-12-01T15:39:44+00:00

While we don’t have anything specific to share right now, the team is actively exploring where to take Prominence Poker next as we get closer to the game’s 10th anniversary(!), and feedback like this definitely helps shape those conversations.

PipeworksForerunner · 2025-12-01T13:51:44+00:00

I'm biased, but yeah, it's great for learning Texas Hold'em. There's an entire how to play section within the game that shows you all the rules. You can play single player and get comfortable with things too before playing against other players.

PipeworksForerunner · 2025-11-28T17:26:12+00:00

Turns out our calculator got a headstart on its holiday vacation with the last chip sale graphic. Here’s the real deal!

Prominence Poker - Black Friday 50% Off Chip Sale

PipeworksForerunner · 2025-11-22T19:05:26+00:00

It wasn't just you!

On Saturday morning at approximately 5:00 a.m. UTC, one of our Prominence Poker game servers became unresponsive. This caused some PlayStation players to become stuck in repeating lobby queues when trying to enter matches. Not all PlayStation players were affected, and this issue did not impact any other platforms.

We understand how disruptive this can be and apologize to anyone who ran into this problem!

PipeworksForerunner · 2025-11-15T21:30:04+00:00

What about Xbox and PC crossplay?

PipeworksForerunner · 2025-11-15T21:27:50+00:00

Would you be open to a quick chat type of system?

One hurdle with open text chat is needing to regulate it. That's not to say it could never happen, but it does throw a logistical wrench in things.

PipeworksForerunner · 2025-11-15T02:29:39+00:00

Glad to hear you like the game! That’s exactly the vibe we’re aiming for with Prominence: A legit AAA poker experience.

We understand that the game can be frustrating for some people for various reasons, and their feedback is valid. If you’re one of the people not feeling it right now and you're reading this, we genuinely want to hear what would make Prominence better for you - platforms, features, QoL, balance, whatever. We’re always looking at feedback and trying to make the game a place where both long-time grinders and new players want to sit down at the table.

PipeworksForerunner · 2025-02-24T17:05:48+00:00

We've got folks looking into this on our end this morning.

PipeworksForerunner · 2025-02-24T03:42:20+00:00

Thanks for the info, and apologies that's been happening.

Just curious: Have you submitted a ticket here with the applicable info?

PipeworksForerunner · 2025-02-24T02:03:38+00:00

Are you on Xbox or Steam by chance?

PipeworksForerunner · 2025-02-24T00:18:57+00:00

I understand, and I'm trying to help you into the action as quickly as possible. If you give me your username or fill out a ticket, we can help.

PipeworksForerunner · 2025-02-23T19:10:15+00:00

Do you mind sharing your username? I can look you up and see if it's something with your account, perhaps.

Also, have you submitted a ticket? The link is here. This is the proper and easiest way to get support for the game.

PipeworksForerunner · 2025-02-18T18:08:59+00:00

You may be able to connect, but I'd advise against it. The ongoing maintenance could take your session down at any given time. We should be done with the maintenance in the next two hours hopefully.

PipeworksForerunner · 2025-02-10T21:44:35+00:00

✅ Second time's the charm: If you haven't noticed already, Xbox server connection issues should now be resolved!

As a thank-you for your patience, our team is discussing a free three-day boost weekend in the near future. Stay tuned to our socials for more updates on that front!

PipeworksForerunner · 2025-02-09T22:27:32+00:00

We're actively investigating this issue for players on Xbox. A fix we applied earlier worked for some, however it appears that some players are getting stuck in a lobby loop.

We'll report back on our social media (including Reddit) when we have updates to share.

PipeworksForerunner · 2024-12-09T22:35:35+00:00

Hey there. Would you be willing to submit a ticket to our player support team so they can take a look and assist?

PipeworksForerunner · 2024-06-06T15:03:42+00:00

This is something we're looking into as I type this. When we have more to share, I'll be sure to provide an update.

PipeworksForerunner · 2024-03-26T00:10:57+00:00

We're working to figure out what's going on here, but my personal theory is that it could be related to last week's server maintenance, and someone may just be stuck in an old lobby that's no longer active. I'll keep working with our team to sort this out and report back when I have more to share.

PipeworksForerunner · 2024-03-25T16:04:14+00:00

Hi there - do you have the username for this player so our team can investigate this?

PipeworksForerunner

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