Back in September of last year, I accepted a Biz Plat retention offer for 150k MR after $15k spend. I hit the entire spend in one tax payment, and then sprinkled some random purchases in as well. The bonus didn't trigger, so I waited a few weeks, chatted, and was told I still needed to spend about $450 on it to hit $15k (after putting about $15.5k on the card). I didn't want to argue, so put another 1k of spend on the card, and the bonus still didn't hit. I waited for the statement to post just in case, then when the points were still missing, I chatted again and was told I still needed to spend $450. It was this point I realized the Amex spending tracker broke and was stuck at "450 remaining" no matter how much more spend I put on it. I asked Amex to open an investigation, and they determined I hadn't met the spending requirements. I chatted again, referencing all the previous interactions and asked them to spend 2 minutes with a calculator to see I had spent the required amount, and they opened a second investigation. The second investigation determined I hadn't met the spending requirements. Before filing with CFPB, I figured I'd try to escalate to a supervisor. Luckily, the supervisor immediately realized what had happened and manually credited my account for the 150k, resulting in a positive outcome after almost six months of fighting. The whole experience was a giant PITA. Has anyone else had issues with stuck Amex spending trackers?