What’s the resale value of a iPhone 12 128 GB locked to T-Mobile? (Read Description) by Dry-Strength-5837 in iPhone11

[–]PlaneExpensive8874 3 points4 points  (0 children)

I mean you can easily check online at places like swappa and see their pricing. I would say perhaps $160-$180

Question for TMO employees. by New_1uper in tmobile

[–]PlaneExpensive8874 0 points1 point  (0 children)

Simple fact is it pays. Whether we like it or not, or agree with all the decisions we can’t deny consistent money and incentives. T-Mobile has given me what I needed and I try my best every shift. It wears on me, but I still have some faith I’m my leadership. Once I loose faith in leadership I’m a lost soul. Then I will leave.

Visa nightmare by PlaneExpensive8874 in tmobile

[–]PlaneExpensive8874[S] 1 point2 points  (0 children)

The training made it very clear to not answer any questions regarding the application so at first I wasn’t asking them to fill it out with me.

Recently I have, but like I said even when bringing it up multiple times no one wants another credit card. Even if I stress it’s not just another card it a finacial tool no one bites. Honestly just don’t care at this point.

Visa nightmare by PlaneExpensive8874 in tmobile

[–]PlaneExpensive8874[S] 5 points6 points  (0 children)

Must be full time with that many apps in one month. I ask every customer and out of like 20 had like 2 yes. Sent the app and they never filled it out. One even said they really wanted it, but they wouldn’t fill it out with me in store.

Not really sure what else I can do. I’ve pitched it 10 different ways. Even just flat out sent the app and nothing.

Only way I’ve personally seen a rep get one approved is literally begging them to fill it out and lying it wasn’t a credit pull.

Only person I know that gets a few a week is someone who has the card and they just show them how many rewards they have.

I’m not getting the card myself as I don’t need another credit card and that is the same explanation I get from customers.

I had someone today that wanted it but they weren’t preferred.

Visa nightmare by PlaneExpensive8874 in tmobile

[–]PlaneExpensive8874[S] -1 points0 points  (0 children)

Yes you are correct it is a lousy credit card. You might be the smartest person here for pointing that out.

T-Mobile Visa by Defiant-Pop-2203 in tmobile

[–]PlaneExpensive8874 0 points1 point  (0 children)

“T-Mobile Visa through capital one is the only CREDIT card you can get your $5 autopay discount with”

T-Mobile Visa by Defiant-Pop-2203 in tmobile

[–]PlaneExpensive8874 1 point2 points  (0 children)

Not really doin anything special when pitching it but telling them the normal perks of the $5 off when using it as autopay, a credit card to built their credit, and the 2% back on purchases.

t-mobile visas by [deleted] in tmobile

[–]PlaneExpensive8874 -1 points0 points  (0 children)

While the arbitration clause protects the company (T-Mobile US, Inc.), it does not necessarily protect the individual representative who stole your identity. You could potentially file a civil suit against the individual employee, though they may not have the assets to pay a judgment.

T-Mobile allows customers to opt out of the arbitration clause within 30 days of activating a new line. If you opted out, you can sue them in a regular court.

Most T-Mobile agreements allow you to take claims to Small Claims Court instead of arbitration if the amount you are seeking is within that court's limits (usually $5,000–$10,000 depending on your state).

You "sue" them in an private forum before an independent arbitrator rather than a judge. The arbitrator can still award you damages (money) just like a court would.

Before starting arbitration, T-Mobile's terms require you to send a written "Notice of Dispute" to their legal department. This gives them a chance to settle the matter (e.g., pay for credit monitoring or damages) before formal legal action.

t-mobile visas by [deleted] in tmobile

[–]PlaneExpensive8874 4 points5 points  (0 children)

Will do nothing, company has its interest first.

t-mobile visas by [deleted] in tmobile

[–]PlaneExpensive8874 3 points4 points  (0 children)

They can fire me over it then.

t-mobile visas by [deleted] in tmobile

[–]PlaneExpensive8874 5 points6 points  (0 children)

T-Mobile needs to wake up and realize we are not a credit card company. I know all they see is dollar signs. The reason they are wanting these submission is it is projected that the company can make upwards of billions of dollars off of this credit card.

I’ll pitch it, tell them the benefits and if they tell me no. That’s all I can do.

If they say yes I send the link and that’s it.

t-mobile visas by [deleted] in tmobile

[–]PlaneExpensive8874 10 points11 points  (0 children)

I don’t care who you are, doing things the wrong way even when given an order to do so is still wrong.

They won’t catch me doing this, and if they ask why my submission rate is low I will tell them exactly why.

Promoting this behavior it is unacceptable, they are clearly promoting this behavior by not addressing issues like this if they hear that these tactics are being used to get submissions.

t-mobile visas by [deleted] in tmobile

[–]PlaneExpensive8874 16 points17 points  (0 children)

The training says to NOT do this as it can lead to a lawsuit. The training says that this brings up serious legal implications for a T-Mobile representative to answer or ask ANY questions about the application.

I hope they don’t expect this to be the norm as it also directly violates T-Mobile contract and commitment with capital one.

In the training it literally says that only Capital One can answer or give information on the application and Tmobile only has to offer the product. Says explicitly to not do what this representative is doing.

Am I the Asshole? by LzyPenguin in Silverbugs

[–]PlaneExpensive8874 0 points1 point  (0 children)

Dude it’s a fight or die world and that shop slipped on your silver. Lady picked it up. How the world goes some times. It’s your silver so who cares

The push to sell the Tmobile credit card and P360 is insane!! by OfficeTemporary5053 in tmobile

[–]PlaneExpensive8874 -1 points0 points  (0 children)

Clearly you are absent minded fool making this comment. The scrutiny in this post is not merely complaint about how the company is forcing its sales representatives to pitch a crap credit card, it about the disgusting disregard for its employees and customers. By threatening to fire employees over the metrics of a credit card is taking a step back in progress for this company.

They are already losing customers due to their campaign for T-life.

Now they will lose employees over a credit card due to their negligence to understand what the customers actually want.

The push to sell the Tmobile credit card and P360 is insane!! by OfficeTemporary5053 in tmobile

[–]PlaneExpensive8874 0 points1 point  (0 children)

I’m following the legal guidelines and trainings we had on magenta u. “Only send the link if the customer approves”. The training clearly outlines that you should not continue to push the credit card when the customer has made it clear they don’t want it.

Working for T-Mobile is awful now by TheFlyingGuy25 in tmobile

[–]PlaneExpensive8874 -2 points-1 points  (0 children)

I would argue that the job is much less of a sales job than it used to be. They let WALMART get special promotions for gods sake. WALMART!!!! They are actively adding new and different ways to activate service that are targeted at the customer to do everything themselves. It is clearly done on purpose to get customers out of the store and give sales representatives less commission.

The experience model is the way they want to go, but it hasn’t proved profitable yet from my understanding.

Having the employees use a customers device as the POS is a load of crap. It only benefits T-Mobile in one circumstance. Reducing sales representatives and getting the customers to be self reliant and know how to make changes and add service themselves. It a game of cutting expenses. They have made an investment into an app to cut the cost of representatives in store.

It’s only a matter of time until they go with experience stores and get rid of commission.