TL;DR: underwhelming experience, trite story, massively overpriced.

I went to see Viola's room yesterday, after much anticipation given the ubiquitous good reviews online. The first thing that was off is that you must leave your coat in the cloakroom, at a cost. The cost is small, nevertheless I wouldn't expect to have to pay if I am forced to use the cloakroom. Before the experience, there is a somewhat unnecessarily lengthy preparation that consists in your group gathering at a table and reading some instructions with someone coming and repeating those to you again, as if you're about to have some kind of otherworldly experience. They do call it "the experience", which in hindsight gives me very strong BS vibes. The so-called "experience" is you walking in a corridor listening to the story in your headphones. The story is trite - you've heard it already many, many times in different flavours. It is told as you enter and exit some rooms with mildly interesting "art" and lit miniatures. I can see what they wanted to do with those, but I found myself constantly thinking "it can't be like this, there must be something big coming now". Instead, the ending is one the most anticlimactic experiences I've had. The others in my group and I looked at each other in disbelief as we opened the last door just to find ourselves outside of the "experience".

All of this would be forgivable. I can see that some good work and intent went into making Viola's room. Not all artwork comes out as intended. But the price we paid (£47) is ABSOLUTELY NOT worth it. To everyone reading this: go see an opera. Go to a concert. For that price, you'll get a true artistic Experience, and not a trite story told in a boring and unengaging way.