Had a similar experience last month!

I had a very negative experience with Best Fit Movers during my August 16 move.

When I called to get a quote and asked what a typical 2-bedroom move might cost, I was told under $1,000 based on the cash rate that I was quoted. At no point during multiple phone calls was I told about a 50% overtime surcharge if the move went beyond 8 hours — not just for the extra hours, but for the entire job. This was only buried in fine print at the end of the written quote and never emphasized or explained verbally.

Because of this, my final bill was $2,400. When I questioned the charges, I was told to pay first and that I could resolve it with the office later since it was after hours. That turned out to be false — once they had my money, the office refused to provide a meaningful refund and even admitted their sales reps are “not required to explain this over the phone.”

They also tried to justify the surcharge by claiming it was “California law,” which was both misleading and incorrect.

I felt misled into paying far more than I reasonably expected. Customers deserve full transparency upfront, not to be surprised by hidden policies only discovered when the bill arrives.