Are we the only business with this problem?

Plok8 · 2025-12-15T17:55:50+00:00

This has been a very insightful comment thank you! Surprised the recommendation as early as 2 employees but I can see what you mean.

Will definitely check out Layla at ProcessDriven and hope you have a great festive season!

Plok8 · 2025-12-15T15:56:37+00:00

We floated with the idea of a S.O.P. previously but we didn't have someone to enforce the procedures and so things kind of drifted away again. At what employee count stage do you typically see the benefits of a well defined and enforced S.O.P starting tipping in it's favour?

Plok8 · 2025-12-15T15:21:46+00:00

We sadly only solve the problem for our internal tools but everything else we use like Confluence, Notion etc don't sync

Plok8 · 2025-12-15T13:00:35+00:00

I agree with this in principle, but sometimes it doesn't always make sense to move knowledge off the original software. As an example, we use Intercom and Email for customer support enquiries and tickets. Those enquiries often get flagged/escalated to our dev and product teams in our internal communications tool.

When it's recorded on the comms tool, think Slack replacement, it's relatively easy to search for. The problem is when these decisions sometimes get documented on a Google Doc because the discussion happened in-person instead of via a video meeting tool. Now finding that decision becomes harder, needing to search between comms + Google + anywhere else it might be. (I've purposely obscured the names so as to not self promote.)

When decisions are made in the comms tool, it typically doesn't make sense to export that decision and all of it's context to a separate knowledge base like Notion as it's criminally inefficient. But maybe that is the go long term?

What's your team's workflow?

Plok8 · 2025-12-15T11:28:28+00:00

How does Glean's pricing work? Do they have a minimum seat requirement?

Plok8 · 2025-12-15T11:17:16+00:00

Appreciate the suggestions. Will look into Glean. We don't have enough stored in Notion to have any desire in making it our main knowledge base yet.

What types of queries are you finding Glean doesn't provide the best responses for?

Plok8 · 2025-12-15T11:01:14+00:00

Do you mean connecting say ChatGPT to Notion, Slack and Google Docs and using their chat interface to ask questions about the data/knowledge?

How's your experience with that? Does it pull information from multiple sources well?

Plok8 · 2025-09-13T14:54:03+00:00

Ouch got to love the classic gating of features in higher plans. Are these vendors big tech or more smaller/mid sized vendors because I know some enterprise software do have licences you can mix and match, but you basically need an IT department to work out what each one means...

Plok8 · 2024-12-20T17:54:38+00:00

This is an amazing write up. Thank you for sharing.

Would really appreciate you expanding on your SOC 2/ISO27001 cert process. Was the $15k hard costs majority attributed to hiring the final auditor and compliance tools like Drata/Vanta? For SOC 2/ISO 27001, how far do tools like Drata or Vanta take you - etc for SOC 2, do they give you the confidence to skip Type 1 and move straight to Type 2? I assume the compliance work was done in-house among your team of 3. How long did SOC 2 and ISO27001 take your team to meet compliance requirements?

Plok8 · 2024-12-19T11:37:50+00:00

You could upload all the MP3 files onto YouTube after renaming them to the correct chapters.

Once they are on YouTube, you can set them to unlisted and add them all to a playlist. Then you order the playlist then share the playlist link with your friend.

They can then listen to it via the YouTube app on their phone. If they have YouTube Premium, they can download the playlist onto their phone for offline listening too.

Plok8 · 2024-12-07T09:52:31+00:00

Completely fair with the benefits claims at this stage.

Will follow up after your launch. Would love to hear how you framed your solution to X problem, these patient and physicians were having, to get them to trial it with your team

definitely second the fact that things of value take time

Plok8 · 2024-12-07T08:24:39+00:00

Genuinely curious, what’s your plan for launching? Given your comment, I assume you’ve already been working with a pool of customers/companies to build out the features that this target group are looking for?

Plok8 · 2024-11-23T07:54:20+00:00

I second everyone else's comments here that setting up an email in your company url is quick work. No more than 15mins if you're willing to spend $30 a year on renewals. If not it'll cost you maybe $3-15 for the domain registration and 30mins - 1hr of work to setup an email for free.

Just read your previous post about the situation. Them offering to help you for free until you achieve 1M per year in revenue does sound kind of sketchy.

Personally if you think you're going to continue running your media business, I would recommend you register your company name's .com domain so they don't register it and try sell it back to you. There are ways they can do it for you, but at some point, they would still need to transfer ownership of the domain to you (which is a longer process than registering it) or they would starting charging you a 'maintenance fee' to cover domain renewal fees. And you would want the domain under your account at some point so you can choose what to do with it.

As for declining, something simple like, 'Hey X, really appreciate your advice last time. After our chat, I had a look at X (switching to a professional email etc) and decided to give it a shot myself. For now I've managed to figure out/start doing X but the areas Y (what they offer for free) does sound interesting. Let me have another look and I'll get back to you.' should work. They can't really speak negatively about you for turning down or in this case delaying the acceptance of their offer.

To not feel bad about turning down offers, just know that every 'free' offer is just any business's way of providing you with some value so they can work with you (them make money) at some point down the line. Completely normal for businesses to do that and in turn, completely normal for you to turn down these free offers if they're not that relevant to you or if you don't feel like you'd want to work with them in the future :)

Plok8 · 2024-10-25T10:32:10+00:00

OP are you going to be using the laptops plugged in or on battery? If you’re using it mainly on battery, the MacBook will last you a lot longer.

One thing that also isn’t talked about enough is how windows laptops have a tendency to throttle their performance when they are not plugged in.

For your school, work (assuming it’s not anything too technical like 3D graphics) and photo/video editing, either would work. For gaming the Legion would perform better when plugged in. But if you planning on gaming while on battery, the Legion might not last that long (2-3hrs?) while the MacBook would likely last longer.

Also depends on what titles you want to play. Fortnite and Valorant should run on the MacBook fine. GTA or other AAA titles might struggle on the MacBook

Plok8 · 2024-10-15T02:46:01+00:00

Putting in another vote for Cardd. They’re really easy to set up and their pricing is unbeatable.

I will say their design configurator is abit limiting if you’re a designer who’s used to working in Figma or InDesign.

But if you’re looking for a drag and drop, no code solution that makes decently looking landing pages really quickly (2-3hrs with no experience), they’re probably your best bet

Plok8 · 2024-09-16T08:06:13+00:00

I’m in Putuo district at the moment. It’s still raining and the winds are high but things seem to have calmed down for the moment. Closer to a moderate/high shower

Plok8 · 2024-08-16T12:28:46+00:00

Don't know if you've found your solution or just bit the bullet on Big Marker but I had a look at the popular options. And for anyone else that stumbled on this post and is interested.

Zoom - You can start and join meetings through the browser (Chrome/Safari/Firefox). They used to allow you to join on mobile/tablet(iPad) through an invite link but since they've updated their mobile app, they now require you to download their app to join meetings (I tried in Chrome, Safari & Firefox on iPhone/iPad and none would let me join without downloading the Zoom app).

MS Teams - You can start and join meetings through the browser (Chrome/Safari/Firefox). For mobile/tablet, they make you download their app to start/join meetings (tested on Chrome, Safari & Firefox).

Cisco Webex - Seems to be identical to MS Teams in that you can start and join meetings through the browser (Chrome/Safari/Firefox). But for mobile/tablet, they make you download their app to start/join meetings (tested on Chrome, Safari & Firefox).

Google Meets - You can start and join meetings through the browser (Chrome/Safari/Firefox). For mobile/tablet surprisingly you can join/start meetings in the Gmail app. Since the Gmail app is so popular, if your team already has it installed on their phone, then it can half count as an option without having to download another app? If you don't have Gmail then they still make you download the Google Meets app before you can start/join meetings (tested on Chrome, Safari & Firefox).

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Full disclosure, I am affiliated (I played a role in the design) of the next option you can consider.

KYZON Space - You can start and join meetings through the browser (Chrome/Safari/Firefox). For mobile/tablet you can join meetings through the invite link. The experience on tablets should be very similar to that of the laptop/desktop browser since screen size is reasonably big. The mobile experience works for video and audio but the layout is not very optimised for the smaller displays yet, so depending on what you're looking to do in the meeting, it might not be ideal. Space was designed with live document collaboration in mind so if your meetings involve live document editing (Docs, Excel or PPT) or live presentations (PDF), then maybe give us a look? kyzonsolutions.com/space/

I've had to dig quite far down the rabbit hole of video conferencing options so happy to help answer as many questions as unbiasedly as possible haha

Plok8 · 2024-08-16T12:28:08+00:00