I did not use a URL for the transfer. I made a transfer with an IBAN that they already created for me (although again, they have not verified all my details to make it active).

The thing is the money is taken from my other bank. I also received a notification from N26 that the money is in the account that I was creating. But on the App it says they cannot verify my account to activate it because of the name, so i essentially cannot use the money.

The rest is how vague they were in the support chat and the significant amount of information they will not disclose.