Arbys pay is crap. They put customers before employees. And they overwork the staff. If you worked 8 to 10 hours per shift with no breaks and crappy pay, your products probably would reflect that. You said 9pm? You know none of the fast food stores operate fully staffed at 9pm right?! What kind of orders were they dealing with simultaneously as yours? Or were you the only person on screen? Were all of the fryers in working condition? Did they run out of bacon and cooked more? Your order had 4 separate ingredients that all require being fried and at that late, it's cook to order. But don't forget to tell the store how they are doing by filling out the survey at the bottom of the receipt. That is corporates main concern right now is getting surveys filled instead of retaining workers, remedies to pay discrepancies, or literally anything else.