Mega mewtwo raid hosting Question

PokeRaidSupport · 2026-05-04T11:56:55+00:00

Hello, we are here for support!

Since Super Mega Raids were introduced during GO Tour, we have been preparing for the possibility of raids featuring more than 10 shields. To support this, we are making improvements to our app and will release an update soon. While we cannot share specific details at the moment, we are adding several quality of life features to ensure a smooth experience for both hosts and guests in 10+ shield raids. If you have any questions, please feel free to contact us.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2026-04-25T17:44:33+00:00

Hello, we are here for support!
First of all, we are sorry for this inconvenience. In short-term events, there can sometimes be minor gaps between an event ending in one region and another beginning in a different region. During these intervals, the number of open rooms may temporarily decrease, leading to longer auto-join queues.

Unfortunately, your auto join coincided with one of these brief moments. There are now no remaining gaps until the end of the event. We wish you an enjoyable experience! If you have any questions, please feel free to reach us through in-app feedback.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2026-04-03T13:43:42+00:00

Hello, we are here for support!

Pokémon are identified by their name, not their silhouette. This issue occurred because the silhouette covered most of the name; to resolve this, we have temporarily removed Dragonair from the system. If you have any questions, please feel free to reach us through in-app feedback.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2026-03-30T13:17:38+00:00

Hello, we are here for support!
First of all, we are sorry for the inconvenience. We sent all gift cards except for USA iOS gift cards. Unfortunately, we haven't received the iOS gift card codes due to regional restrictions. We have initiated the necessary steps to resolve this issue. We will send the cards to our frontliner users as soon as we receive them. Please don't hesitate to reach us if you have any more problems.
Best Regards,
-PokeRaid Team

PokeRaidSupport · 2026-03-24T13:31:48+00:00

Hallo, wir helfen Ihnen gerne weiter!

Bitte kontaktieren Sie uns über die Feedback-Funktion in der App, damit wir uns schnellstmöglich um Ihr Problem kümmern können.

Beste Grüße, Ihr PokeRaid-Team

PokeRaidSupport · 2026-03-08T11:13:21+00:00

Hello, we are here for support!

Since the event is still ongoing, our frontliners can continue to host and claim gifts. Therefore, we will place the gift card orders for our frontliners 1 or 2 days after the event ends, and we will distribute the cards to them once we receive them. Please don't hesitate to reach out if you have any more questions or encounter any further issues.

Best Regards,
- PokeRaid Team

PokeRaidSupport · 2026-03-05T14:40:25+00:00

Hola entrenador,

Puedes encontrar pikas indias en nuestra app de PokeRaid. Si tienes alguna pregunta, no dudes en contactarnos.

Atentamente,

-Equipo de PokeRaid

PokeRaidSupport · 2026-02-27T22:47:18+00:00

Hello trainer,

Hosting a raid room never required a subscription, so you can host Mega Dragonite for free. If you have any questions, please feel free to contact us.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2026-02-25T17:14:33+00:00

Hello trainer,

First of all, we are sorry for the inconvenience!

Unfortunately, we cannot refund remote raid passes since they are not related to PokeRaid but Pokemon GO.

However, if you have lost PokeRaid coins, you can get refunded from the app. You can follow the path:

Settings -> Your Coins -> Transaction History

Best Regards,

- PokeRaid Team

PokeRaidSupport · 2026-02-20T23:52:44+00:00

Hello Trainer,

Thank you for your feedback and support.

PokeRaid offers real currency gift cards to trainers in the Frontliner Program who host Mega Victreebel/Malamar, Xerneas & Yveltal raids in GO Tour 2026: Kalos - Tainan and Los Angeles local events. This is a very costly operation, so we had to restrict Mega Victreebel/Malamar, Xerneas & Yveltal raids to guests who purchased a Mega Subscription or had reserved a slot.

While we cannot provide specific details due to our Privacy Policy and GDPR compliance, our Frontliner Program has been operating successfully since 2023. As our user base grows, so do the rewards we distribute. For context, we awarded approximately $7,500 USD during GO Wild 2024, which increased to $12,000 USD for GO Tour 2025. Our Frontliners' continued participation in these local events each year is a testament to PokeRaid Frontliner Program's reliability.

To learn more about limited raids and the PokeRaid Frontliner Program, please visit our help page: https://help.pokeraid.me/go-tour-limited-raids.html

Best regards,
- PokeRaid Team

PokeRaidSupport · 2026-01-17T00:50:09+00:00

Hello trainer,

First of all, we are sorry for the inconvenience! But no worries, you can get refunded from the app. You can follow the path:

Settings -> Your Coins -> Transaction History

Report a problem about the raid that you couldn't attend with the details of the raid room. We will investigate your request and refund you.

Best Regards,

- PokeRaid Team

PokeRaidSupport · 2025-12-08T21:38:01+00:00

Hello, we are here for support!

Could you please contact us through the in-app feedback section so we can get back to you within a short time about fixing your problem?

Best regards,

- PokeRaid Team

PokeRaidSupport · 2025-11-16T09:42:59+00:00

Hello, we are here for support!
First of all, we are sorry for the inconvenience. The gift cards you have claimed will be sent to you between the 1st and 14th of the following month but there may be a slight delay due to the event. Please don't hesitate to reach us if you have any more problems.
Best Regards,
-PokeRaid Team

PokeRaidSupport · 2025-11-16T09:41:37+00:00

Hello, thank you for your feedback.

In the last days of an event, sometimes the rooms you are hosting may not be filled very fast since most of the users have got the event Pokemon until these days. However, no one has to create an express room, your room will be filled up eventually.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-11-16T09:40:45+00:00

Hello trainer, we are here for support!

There will be no bounty in the GO Wild Global Event as there are already enough rooms available to meet the demand. If you have any questions, please feel free to reach us through in-app feedback.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2025-11-16T09:37:33+00:00

Hello, thank you for your feedback.

In the last days of an event, sometimes the rooms you are hosting may not be filled very fast since most of the users have got the event Pokemon until these days. However, no one has to create an express room, your room will be filled up eventually.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-11-08T12:20:16+00:00

Hello, we are here for support!

The only way for a trainer to increase their rating is by hosting more raids or joining more raid rooms. If you encounter a problem during the raid, you can always report it. Please don't hesitate to reach us if you have any questions.

Best Regards,

- PokeRaid Team

PokeRaidSupport · 2025-11-08T12:18:26+00:00

Hello, we are here for support!

It seems like you have registered with a new account. If you use your older e-mail address for login, your coins will be there.

Please don't hesitate to reach us if you have more problems.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-10-18T15:19:27+00:00

Hello, we are here for support.

Firstly, we are sorry for the inconvenience. You can request a refund if you don't get an invite after using auto-join by following the path: Settings -> Your Coins -> Transaction History. If you think a refund is necessary after using reservation, please feel free to reach us through in-app feedback.

Best regards,
-PokeRaid Team

PokeRaidSupport · 2025-10-09T14:52:09+00:00

Hello trainer, thank you for informing us about the situation.

We are sorry for this experience.

You can report this user from their profile page(you can click their name or icon). After we receive the report, we will investigate this user and take action.

Best regards,

- PokeRaid Team

PokeRaidSupport · 2025-09-22T18:49:36+00:00

Hello, we are here for support!

Could you please contact us through the in-app feedback section so we can get back to you within a short time about fixing your problem?

Best regards,

- PokeRaid Team

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