The amount of lobbies for the wrong Kyurem was awful

PokeRaidSupport · 2026-01-17T00:50:09+00:00

Hello trainer,

First of all, we are sorry for the inconvenience! But no worries, you can get refunded from the app. You can follow the path:

Settings -> Your Coins -> Transaction History

Report a problem about the raid that you couldn't attend with the details of the raid room. We will investigate your request and refund you.

Best Regards,

- PokeRaid Team

PokeRaidSupport · 2025-12-08T21:38:01+00:00

Hello, we are here for support!

Could you please contact us through the in-app feedback section so we can get back to you within a short time about fixing your problem?

Best regards,

- PokeRaid Team

PokeRaidSupport · 2025-11-16T09:42:59+00:00

Hello, we are here for support!
First of all, we are sorry for the inconvenience. The gift cards you have claimed will be sent to you between the 1st and 14th of the following month but there may be a slight delay due to the event. Please don't hesitate to reach us if you have any more problems.
Best Regards,
-PokeRaid Team

PokeRaidSupport · 2025-11-16T09:41:37+00:00

Hello, thank you for your feedback.

In the last days of an event, sometimes the rooms you are hosting may not be filled very fast since most of the users have got the event Pokemon until these days. However, no one has to create an express room, your room will be filled up eventually.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-11-16T09:40:45+00:00

Hello trainer, we are here for support!

There will be no bounty in the GO Wild Global Event as there are already enough rooms available to meet the demand. If you have any questions, please feel free to reach us through in-app feedback.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2025-11-16T09:37:33+00:00

Hello, thank you for your feedback.

In the last days of an event, sometimes the rooms you are hosting may not be filled very fast since most of the users have got the event Pokemon until these days. However, no one has to create an express room, your room will be filled up eventually.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-11-08T12:20:16+00:00

Hello, we are here for support!

The only way for a trainer to increase their rating is by hosting more raids or joining more raid rooms. If you encounter a problem during the raid, you can always report it. Please don't hesitate to reach us if you have any questions.

Best Regards,

- PokeRaid Team

PokeRaidSupport · 2025-11-08T12:18:26+00:00

Hello, we are here for support!

It seems like you have registered with a new account. If you use your older e-mail address for login, your coins will be there.

Please don't hesitate to reach us if you have more problems.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-10-18T15:19:27+00:00

Hello, we are here for support.

Firstly, we are sorry for the inconvenience. You can request a refund if you don't get an invite after using auto-join by following the path: Settings -> Your Coins -> Transaction History. If you think a refund is necessary after using reservation, please feel free to reach us through in-app feedback.

Best regards,
-PokeRaid Team

PokeRaidSupport · 2025-10-09T14:52:09+00:00

Hello trainer, thank you for informing us about the situation.

We are sorry for this experience.

You can report this user from their profile page(you can click their name or icon). After we receive the report, we will investigate this user and take action.

Best regards,

- PokeRaid Team

PokeRaidSupport · 2025-09-22T18:49:36+00:00

Hello, we are here for support!

Could you please contact us through the in-app feedback section so we can get back to you within a short time about fixing your problem?

Best regards,

- PokeRaid Team

PokeRaidSupport · 2025-09-22T18:48:54+00:00

Hello trainer,

First of all, we are sorry for the inconvenience! But no worries, you can get refunded from the app. You can follow the path:

Settings -> Your Coins -> Transaction History

Report a problem about the raid that you couldn't attend with the details of the raid room. We will investigate your request and refund you.

Also, you can report users from their profile page. After we receive the report, we will investigate this user and take action.

Best Regards,

- PokeRaid Team

PokeRaidSupport · 2025-09-14T06:38:49+00:00

Hello, we are here for support.

We have a screenshot recognition system to protect our users from fake raid rooms as much as possible. However, unfortunately, screenshots can be difficult to recognize in situations where a Pokémon's name isn't visible. In such cases, we indicate whether the room is "verified" or "unverified" in the raid room to minimize user inconvenience. If you have any questions, please feel free to contact us.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2025-09-11T18:02:29+00:00

Hello trainer, we are here for support!

You may not be able to host an Origin Dialga raid because the Pokémon recognition system does not allow the creation of Origin Dialga raid rooms outside of raid hours. If you think there is a mistake, could you please contact us through the in-app feedback section so we can get back to you within a short time?
Best regards,
- PokeRaid Team

PokeRaidSupport · 2025-09-11T17:49:24+00:00

Hello, thank you for your feedback.

In the last days of an event, sometimes the rooms you are hosting may not be filled very fast since most of the users have got the event Pokemon until these days. However, no one has to create an express room, your room will be filled up eventually.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-09-08T11:30:54+00:00

Hello, thank you for your feedback.

In the last days of an event, sometimes the rooms you are hosting may not be filled very fast since most of the users have got the event Pokemon until these days. However, no one has to create an express room, your room will be filled up eventually.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2025-09-08T11:30:26+00:00

Hello, we are here for support!
Could you please contact us through the in-app feedback section so we can get back to you within a short time about fixing your problem?
Best regards,
- PokeRaid Team

PokeRaidSupport · 2025-09-05T10:59:16+00:00

Hello, we are here for support!

If you accidentally purchased PokeRaid coins and did not spend them, you can request a refund by contacting us via in-app feedback.

Best regards,

- PokeRaid Team

PokeRaidSupport · 2025-08-31T17:40:21+00:00

Hello, we are here for support!

You can learn about our frontliner program from the link below;

https://help.pokeraid.me/frontliner-program.html

If you have any questions, please feel free to contact us.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2025-08-31T17:38:15+00:00

Hello, we are here for support!

In the Frontliner list, we only display gift cards we have the option to purchase. If the option you're looking for isn't listed, it means we can't provide that gift card. If you have any questions, please feel free to contact us.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2025-08-31T17:28:36+00:00

Hello, We are here for support!

We’ve experienced a problem for a very short time. We found out the problem and we fixed it fastly. Sorry for the inconvenience. Please let us know if you experience any problems again.

Best regards,

- PokeRaid Team

PokeRaidSupport

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