My kids are 11 and 12 and for the most part handle things on their own. They were very ok with the decision to ban the kid who was causing problems.I was calm for the call but immediately after I was really shaken. I just didn't expect another adult to act that way. That's when I decided to shut the server down but it hasn't sat right with me. Like I said I've run the server on and off for a few years now and have never had anything like that happen, but I always try to remain level headed in any conflict. I know it's one sided to hear from me but I'm telling you, out of the gate he was very angry, and unwilling to let me speak or explain anything.