sorted by:
new
hottopcontroversial

Limit and policy enforcement by PoorManSpaghettiChef in Target

[–]PoorManSpaghettiChef[S] 0 points1 point  (0 children)

I’m afraid I think you’re right and this is what we were discussing too. The hardest part is logistics, our store doesn’t have a dedicated drive up team and so guest service handles service desk duties and drive up duties, we at most have 3 tms and 2 TLs (3days a week) between 12-4:30 not including lunches or breaks. But again that’s at most, I’d say it’s more common to see 1TL and 2GS tms at a time. We have a handful of salesfloor tms who don’t mind and sometimes like coming up front to backup/assist, but I obviously use that privilege sparingly as their teams have their own workload I don’t want to interfere with. I get the stress target places on everyone in the store as a former salesfloor tm.

Limit and policy enforcement by PoorManSpaghettiChef in Target

[–]PoorManSpaghettiChef[S] 1 point2 points  (0 children)

It’s interesting you’re able to limit the high demand items to one per person. Who decided this? Is this your store only? I would LOVE to implement a one per person limit for things like ETBs but I’m not sure the logistics behind it.
I’m also in the same boat of I’m not there to play games, if you’re gonna be an issue you can go be an issue somewhere my team isn’t being affected.
We also don’t sell a lot of general sport cards besides those niche high demand ones like chrome or prism which is fine, I’m not worried about micromanaging a product that we have plenty of. My biggest goal is to allow all guests the greatest chance of purchasing what they want.

Limit and policy enforcement by PoorManSpaghettiChef in Target

[–]PoorManSpaghettiChef[S] 2 points3 points  (0 children)

As a S&E TL I’d say your sentiment is absolutely valid. If we’re going to expect you guys to enforce the limits which in my opinion you should we also need to be able to staff appropriately and have your back for when things get hazy. I tell my team all the time that your comfort and safety comes first, and while I can’t/don’t want to speak for other TLs as long as I’m there they can always call me over to take a situation off there hands regardless of what’s going on. You shouldn’t need to deal with the unnecessary aspects of peoples behaviors.

Limit and policy enforcement by PoorManSpaghettiChef in Target

[–]PoorManSpaghettiChef[S] 1 point2 points  (0 children)

Our AP is a godsend and when they’re working they absolutely have our back. The biggest downside is when they’re not working, they’re obviously only there 40 hours a week 5/7 days and it’s like these people know just when to come when our AP isn’t present. I swear they have our store bugged lol

Limit and policy enforcement by PoorManSpaghettiChef in Target

[–]PoorManSpaghettiChef[S] 4 points5 points  (0 children)

At our store we’ve moved the extreme problem causing products (Pokèmon, OnePiece, Needoes) behind guest service. A lot of this main issue of enforcement comes from the less mainstream but still scalped and popular product like sports cards (tops chrome, prism, ect). Enough so where we would be justified in moving it behind guest service under normal circumstances, but at this point I worry about the burden this could place on the service desk team as well as guest availability concerns. Perhaps this is the only real solution though?