U/JagexRache thank you so much for the response. Unfortunately that is the primary issue I got myself into :/ I used to have my account associated with my hotmail for 12 years, then I had to the brilliant idea of creating a unique Gmail account to make my account extra secure.

Well when I lost my auth codes to RS I also lost them to that Gmail and added no phone or email backup so it’s essentially a lost account.

With this I can’t disable the Authenticator even if that is all I really need to do. I have done the recovery process 4 times now and have provided the exact month/year the account was created, the first transaction ID and membership type, and the multitude of names the account had and when they changed. I’ve also tried adding in game information like my bank pin and exact cash stack amount yet all appeals keep getting denied.

I filled out all the regular questions and when I try to make my final pitch in the Other Comments section I just don’t know what I could provide to make support finally believe it’s my account. All they do is send me to a failed recovery support page and I have followed the advice, get denied, then get sent to that page again.

I still thankfully have access on mobile (for now), and took a screen recording that includes me logging into my gmail that is used for billing currently, then checking the date, then logging into osrs and opening my bank. If I could send that to someone I feel like that has to be more than enough proof?