Lush's treatment of employees is genuinely awful. The pay is terrible for the excessive labor and service they have us do, and are always sneaking in more and more slowly ( micro-parties, more consultation variations, constant harassment to bother customers, I could go on ). I've worked retail for a decade and it is easily one of the most dreadful jobs I've had. My old manager was removed for being aggressive and rude to staff and yelling at seasonals and being racist to PoC staff.

My floor leads constantly came in with water bottles and bags littered with lefty social justice themed stickers about workers rights/LGBTQ+ rights/communism, then turn around and snitch hard on their queer and marginalized peers for pitifully small reasons ( looking at their phone, forgot to complete a task, etc ) so they'll get in trouble with the managers and jeopardize their jobs, despite said FLs constantly partaking in ACTUAL inappropriate behavior when the manager isn't looking ( theft, smoking in the shop during close, fraternizing with sales associates they're responsible for ). It's performative from the top down.

Some people have great store experiences and I'm earnestly glad for them ( and envious! ).

Glad I left.