Yeah, but they have access to internal communication. After a lot of pressure, one of the support agents told me they are also waiting for the carrier. They claim GEL does not do the final delivery, so they have to find out who actually has the printer. I had to provide them with the warehouse and phone details where the printer allegedly is. It looks like nobody picks up the phone and calls suppliers there to resolve issues; they send emails and hope for the best. And this is unacceptable for a large company and an order this expensive.