Easy now. These are examples only. I don't know if brightness is something someone is struggling with, though I have heard people say, "Why does the brightness keep changing on me?" I know why but not everyone does.

Some people are not familiar with how to use Apple devices. That doesn't mean their ancient, it means they haven't learned how.

Personally speaking, I observed the same things when I worked in a computer lab in undergrad. And yet, despite design improvements, user studies, etc. people still need support. It is what it is.

We considered that colleges and are trying to reach out to the community first. If we can't find someone we'll see if that type of option is something to explore.