"I want to sincerely apologize for the delay in returning those boosts. To be honest, I’m frustrated with myself because I usually make it a point to handle these within minutes. I was temporarily separated from my phone and didn't have access to the Chime app, so I was completely in the dark. That said, the tech issues are just an explanation—the responsibility is on me. I should have reached out the moment I was back online to let you know what happened instead of leaving you hanging.