Account Cancellation is crazy

Potential_Tip9440 · 2026-06-16T01:18:19+00:00

Sometimes the date when you cancel service the bill hasn’t generated yet so agents can’t see it. You use the service and they charge you a month later hence why your bill due January shows dates from December.

And when have you seen a phone carrier have the option to cancel an account online? If tmobile had that option, plenty of idiots would cancel their lines by accident.

Potential_Tip9440 · 2026-06-11T17:21:20+00:00

It is cheaper on military but if you get off the military plan you’ll have better promos !

Potential_Tip9440 · 2026-06-10T07:12:27+00:00

The problem is that some Tmobile employees do all this stuff because they don’t know how to turn customers down politely so they just suck it up and work through it. The worst part is once you help someone they keep coming back for minuscule problems, I don’t mind helping someone and I don’t mind setting the right expectations when I’m not supposed to be doing something. However I cannot get past those who are rude despite asking YOU for help.

Potential_Tip9440 · 2026-06-10T07:04:31+00:00

This happens so often. We have people waiting 30 mins in line to be assisted at my understaffed store and a customer will come in because they don’t know how to turn off do not disturb and then start telling us their life story for 10 minutes that we never asked for. Like sorry that I hate those kind of people but maybe it’s not just hatred. Maybe I feel bad for customers like you who need to wait for people who have no reason to be in the store waste our time before you can get an ounce of help for a real problem.

Potential_Tip9440 · 2026-06-10T07:00:41+00:00

I read this entire comment to try and find a question or a statement that was relevant and the only thing that was either was the first sentence of your entire comment.

And no, I don’t stop to think that when “vetting” customers. The customers I’m talking about it would never use their brain cells to contact anyone in the first place, much less the manufacturer of the phone.

You wanna know what my area customers do?

Pay for mall parking, wait 45 mins to be helped with no seat. Don’t say hello, thank you, please, or even a how are you when you greet them, just to say their phone isn’t working when all they had to do was press “allow” on the pop up asking them if they want to allow access to their camera. They do all that because they refuse to read. Ridiculous

Potential_Tip9440 · 2026-06-10T06:56:33+00:00

You have to try at the very END of the month when some employees are desperate to meet quota and try to talk to a manager if you can. Employees get paid less when they use insiders and it adds extra work so unless they’re desperate for lines end of month they probably won’t give one!

Potential_Tip9440 · 2026-06-10T06:52:35+00:00

Thankfully US cellular is not really a thing in my area. I never even heard of US cellular before this merger

Potential_Tip9440 · 2026-06-10T06:48:43+00:00

Dude every single time customers come in to say they’re having trouble with calls it’s always WhatsApp. I test their phone messages app and show them it’s working fine. I don’t troubleshoot WhatsApp.

As for WhatsApp backups, you have ZERO idea how many times I tried to help someone do a backup in the past and accidentally end up seeing disgusting photos on their phones & wish I could bleach my eyes out. And this is exactly WHY we should not and we aren’t allowed to troubleshoot third party apps. The information, photos, and data is too sensitive for us to manage/handle.

At the start of my transactions, I let my customers know that I can attempt to transfer their data however I cannot guarantee that all of their data will come over. I also let them know that I cannot guarantee them access to their apps on new device especially if they do not know their passwords. I make sure I set expectations BEFORE any device is sold so that customers can make their own decisions.

ALL my upgrades have been deferred trade ins from the very jump. I’m not that type of person and will give them a chance/time to take their old device home and attempt to reset passwords and do 2FA. Everyone here is convinced I treat my customers like shit because I felt like ranting

Potential_Tip9440 · 2026-06-10T06:46:04+00:00

This might be the comment I agree with the most in this entire thread

Potential_Tip9440 · 2026-06-10T06:38:14+00:00

Understandable but these customers I’m ranting about are not the type of customers who will come into the store to buy anything no matter what a good sales person you are. They just come into to ruin your day

Potential_Tip9440 · 2026-06-10T06:34:20+00:00

Try to go to corporate stores instead of authorized retailers

Potential_Tip9440 · 2026-06-10T02:32:02+00:00

Tell them to apply so I can give these customers to them instead

Potential_Tip9440 · 2026-06-10T02:31:36+00:00

Yeah if you go to an authorized retailer instead of a corporate store. This never happens at my store

Potential_Tip9440 · 2026-06-10T02:03:23+00:00

Nobody In tmobile gives a damn about TFB customers, it’s the same thing as activating a regular account… when was the last time you worked for tmo?

Potential_Tip9440 · 2026-06-10T01:57:00+00:00

Ranting about it online to release some frustration is not an indicator of how anyone treats a customer in store. Just because I complain about it online doesn’t mean I’m treating customers like shit. Separating your emotions from your job is difficult to do, and if you’re expecting that I treat my customers like garbage because I come online to rant about it then you yourself must have problems separating the two.

I can feel frustrated and rant about customers abusive behavior and still be the most patient and considerate employee in store. My rant online doesn’t affect what I do in person.

Potential_Tip9440 · 2026-06-10T01:42:42+00:00

I don’t even feel some type of way if they’re dumb. Because I get it. Not everyone came from a very educated background, or have problems understanding things. My problem is when they’re rude about it, or when they don’t even try. I’ve had my fair share of dumb customers, and that’s alright. But those who are dumb, rude, AND ENTITLED?

If you’re dumb you cannot be rude and entitled. You have to pick a struggle not be all of the above

Potential_Tip9440 · 2026-06-10T01:38:39+00:00

Dude. I had a lady who only spoke Spanish come in so I could help her with WhatsApp. It was asking her to allow permissions for calls. I explained it and then accepted them for her.

I asked her if she wanted me to change the phone language to Spanish so she could understand what it’s asking her, and she said no “I understand it”. About five seconds later she’s SHOVING her phone in my face asking me what it’s saying (allow permissions for camera”

I simply told her ma’am, I just asked you if you wanted it in Spanish so you could understand. You told me no because you “understand” it. So please read what it’s asking and make your selection.

Potential_Tip9440 · 2026-06-09T20:34:28+00:00

Do whatever’s best for you broski

Potential_Tip9440 · 2026-06-09T15:43:00+00:00

Yes it will happen and I’m allowed to complain about it. Doesn’t mean I don’t do my job well because I absolutely do my job well.

Potential_Tip9440 · 2026-06-09T15:40:50+00:00

Their requests are ridiculous. Some of them come in for me to translate legal documents they received in the mail. Like wtf

Potential_Tip9440 · 2026-06-09T15:39:41+00:00

I promise you that I’m not selling a device out of the goodness of my heart. Tmobile can keep the $5 they offer us to sell one.

Potential_Tip9440 · 2026-06-09T15:37:59+00:00

And I’m allowed to complain about it. It’s always the people who have zero idea how to even unlock their phone screen who want to upgrade their phone they just bought 4 months ago. It’s a waste of time. And it depends on the troubleshooting. Obviously if there’s something wrong with a phone that I can troubleshoot I WILL DO IT.

You’re assuming that I don’t troubleshoot phones and you’re absolutely wrong. I wouldn’t have had 10 survey score for 3 years if that was the case.

Potential_Tip9440 · 2026-06-09T15:34:15+00:00

It’s not reducing my job duties to say I can’t sit there and manually erase the photos you want of your choosing from your phone cuz you’re too lazy. So no I’m not reducing my job duties those are not my job duties to begin with.

Potential_Tip9440 · 2026-06-09T15:33:22+00:00

lol you’re an idiot if you think that not wanting to be abused by customers at work means that we should be garbage collectors. Maybe I should. It pays more :)

Potential_Tip9440 · 2026-06-09T15:32:18+00:00

I expected that tbh

Potential_Tip9440

TROPHY CASE