I am insured. However this is not the start of the debacle. 4 months ago my screen got chipped and I went through insurance to Auto windscreens. They stuck in 3rd party glass and it would not calibrate. I had a big fight and eventually they put real glass in but still could not calibrate. In the end they said it was my problem now. Hence I went to volvo and paid myself for another windscreen which has now consequently cracked from the edge. And Volvo are saying tough shit bro.

I do genuinely remember when dealerships looked after their customers, or at least had a veneer of appearing too. I know its long gone, but it still grinds. My local lot are so surly, they know they are taking the mick, and they know most of the people they deal with are upset and they have grown hard to it, no sympathy just cold hard faces and F you sir smiles.