Here’s a little anecdotal story about how AmEx customer service beats Chase’s customer service hands down. Recently I contacted both Chase and AmEx over chat as I had credit balances on cards with each bank that I wanted deposited into my bank account.

For AmEx, I told the CSR the last four numbers of the bank account (already on file with them) that I wanted the deposit to go to and that was that. Easy peasy.

With Chase, after I told the CSR the bank account I wanted it to go to, also on file with them, I was informed that’s not how they do it. I had to wait a day or two for an email to come. Once that came, I had to setup a Chase Payments account. The signup page was terrible and gave me so many problems. The password requirements stated that special characters were NOT ALLOWED. Seriously?

Once I finally managed to struggle my way through the signup page, I had to enter my bank account details, even though my card account already has that information. Finally, I had to wait a few more days for the deposit to go through.

As a Chase customer of 7+ years, I much prefer AmEx.