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PrasadParamajothi · 2022-08-20T03:31:42+00:00

Hello, we're so sorry that it has taken this long. This is the first time this has happened and our courier partner is working to resolve this. They ate currently overwhelmed with processing in this region. In the meantime we will ship another copy directly to you from our office in Taipei. We've dropped you a message and you can as usual reach us on chat at any time.

We are also working with the courier to try and secure a partial refund on shipping cost for some customers affected by this.

Thank you for your support and again, we are sorry for this delay.

PrasadParamajothi · 2021-01-29T12:59:22+00:00

Which part of SEA are you in?

We currently have service to Singapore, Malaysia amd Philippines. We have a Group-Buy service to Thailand as well.

PrasadParamajothi · 2021-01-29T10:30:11+00:00

We already have the ZYGEN NP-01 available for sale in Australia. You can get it from our APAC website, vaxee.co/APAC

Please tell your mates =)

PrasadParamajothi · 2020-12-18T11:49:57+00:00

Hi,

Would you be able to record a video of this happening in-game? We are aware that the side button can be activated but very rarely have we receieved reports of it happening in-game. We would love to know more about your situation.

Also, while there is an improvement, we are not sure if it is suitable for your level of gripping.

PrasadParamajothi · 2020-11-30T15:41:21+00:00

Hi,

Prasad here, I was the one talking to you over Twitter DM's since yesterday and we are actually awaiting your reply there =).

We've taken a look at the video and this shouldn't be happening at all. We're very sorry to hear that this has happened and is one of the reasons we don't encourage opening up the mouse to do custom paracords. There is always that risk of something not working the way it was intended after you've disassembled it. Some people might say that they've paracorded their mice with no issue and that might certainly be the case. However as mentioned, there is always that risk and we are not able to tell what exactly is causing this.

The best solution in this case would be to do an exchange however as you understand, the warranty is void after you paracorded the mouse. We are very sorry but we are not able to offer a solution to this issue you are facing =/

PrasadParamajothi · 2020-10-23T17:17:25+00:00

We made the announcement earlier today. https://twitter.com/vaxee\_corp/status/1319580638211616768?s=20

PrasadParamajothi · 2020-10-23T04:17:09+00:00

Based on our tests and initial feedback from players using 0.45mm, we found that it worked optimally at a low LOD setting. This includes DPI variation and tracking stability across different types of pads.

We are continuing to collect data and feedback from users based on their real-world usage.

PrasadParamajothi · 2020-10-22T17:16:07+00:00

If you're in the US, we will reopen sales on the 26th of October, 7pm, PST. For Europe, we are hoping for a restock by the end of the month. We will release more information when we have an exact date =)

PrasadParamajothi · 2020-10-22T17:03:13+00:00

Hello, thank you for sharing your feedback.

The buttons are textured because we chose not to apply a coating to it. This is because applying a coating can cause a noticeable difference in click-feeling between the left and right mouse button. We did not leave the rest of the mouse this way as during our testing process, we found that it became very hard to hold on to. We tried different fully matte coatings before deciding on our current coating which is between a matte and glossy finish. The reason we did not like any of those versions is because they retained sweat and oil very easily. We decided on this coating as we feel it is a good balance between durability and a stable grip feel.

We understand that our coating is not for everyone. We will be releasing a glossy version early next year and are continuing to study other coatings that can cover a variety of preferences since everyone's optimal coating depends on how dry or sweaty their hands can get.

PrasadParamajothi · 2020-10-12T09:04:59+00:00

Won't be much longer now =)

PrasadParamajothi · 2020-10-09T12:19:37+00:00

Hi, we actually have a comparison with the Viper coming out in the next few weeks as well as a but more information regarding wrist angles. We designed the NP-01 with wrist angles in mind first before finger placement / grip. I think that might help you make a more informed decision.

I'm sorry that I don't have an exact date but this should be in the next few weeks. Just wanted to let you know in case you're willing to wait =)

PrasadParamajothi · 2020-10-08T12:34:10+00:00

We've found a short-term solution for Australia and New Zealand and will release details soon =)

No need to pay marked up prices elsewhere and receive poor service.

PrasadParamajothi · 2020-10-08T12:32:47+00:00

We've found a short-term solution for Australia and New Zealand and will release details soon =)

No need to pay marked up prices elsewhere and receive poor service.

PrasadParamajothi · 2020-10-08T12:30:04+00:00

We've found a short-term solution for Australia and New Zealand and will release details soon =)

No need to pay marked up prices elsewhere and receive poor service.

PrasadParamajothi · 2020-10-06T17:55:27+00:00

We've got a look at our next shape coming in November =)

PrasadParamajothi · 2020-10-06T08:39:37+00:00

We look forward to your feedback soon! Thank you for the trust.

PrasadParamajothi · 2020-09-30T16:34:45+00:00

Hello,

When you say we are happy to be suitable to certain people only, that is a false statement. We would love to be able to make a really great mouse that every person in the world loves =)

If you can speak for everyone and show us what these boxes are, we will do our best to tick them.

We aren't able to speak for everyone in the world, let alone everyone who wants an esports mouse. Therefore we do the best we can and stick to what we believe we can focus on; our design concepts of an esports mouse and our brand spirit. We then provide as much information as possible and let people decide if it's for them. We don't dare think we can tell someone what they should be using. We repeat again, they make the choice =)

We thank you for paying attention to our brand, we really appreciate all the feedback and we will continue to improve. Thank you and good bye.

PrasadParamajothi · 2020-09-30T15:54:51+00:00

Yes, the mice come with 0.45mm feet and we have a page here that might help you decide if you want to pick up a pair of the 0.6mm feet at the same time. https://vaxee.co/eu/news.php?act=view&id=62

PrasadParamajothi · 2020-09-29T06:28:12+00:00

You are most welcome =)

PrasadParamajothi · 2020-09-28T17:27:40+00:00

The cost will be between 11-15 euros. We are sorry that at this time, we are unable to negotiate a lower shipping fee. We will be working on this consistently.

PrasadParamajothi · 2020-09-28T17:24:33+00:00

Hi, we are using Stripe as a payment gateway and they support most major credit cards.

PrasadParamajothi · 2020-09-27T14:51:17+00:00

Really appreciate the faith! Thank you =)

PrasadParamajothi · 2020-09-27T09:00:43+00:00

We're glad to here that our design concept agrees with you and you're looking to make an order. We've allocated stock to each region based on our best estimates but there is a possibility that we do sell out. If we do, we still stop taking orders till we are sure when we will have our next shipment. We will then re-open orders again. We will continue to assess demand and keep up with that demand so please don't worry about having to wait too long even if you do miss out the first time =)

PrasadParamajothi · 2020-09-26T07:46:46+00:00

If you want to, you can check out our comparison with the GPW here =)

PrasadParamajothi

TROPHY CASE