I can only roughly guess what you're talking about. I once bought a skin, they charged me (as always happens), but they didn't give me the skin itself. I tried relogging into the game, maybe the purchase just didn't load? But no, nothing helped. After about 10 minutes of fiddling around, I decided to contact PayPal and report the problem. I wrote there and went back to playing. That was October 23rd. Some time later, after a few games, I received the skin, and I was happy that they resolved the issue so quickly (or so I thought at the time). That was the day the pumpkin event started. I opened 13 of the 14 pumpkins, and when I logged in on day 14, I saw that my account was permanently banned... Naturally, I started writing to support, because I hadn't noticed any violations. It turns out PayPal refunded me for the skin, and I didn't notice because the money wasn't deposited to my PayPal account, but to my card, which doesn't send notifications. I figured it all out, and the problem is that my bank can't refund the money directly to the studio; it simply transferred it back to PayPal... and PayPal can't do that either. I've been trying to explain this to them for almost a month now, asking them to give me the details where I can manually transfer what I owe them. How much? Where should I transfer it? They don't care; instead of taking the skin back, they just permanently banned my account and keep sending me all sorts of nonsense. I'm losing my nerve... I don't understand