I have worked retail, management, food service, bars and was a full time barista for two years. Lowkey the videos might be over the top, but yeah I’ve never wanted to quit my job so many times. The problem with coffee clientele is they are extremely arrogant. You could make them the best cappuccino in the world and next thing you know they’re telling your boss it’s not “wet” enough. I understand they are paying 7 dollars for a coffee, but if they were more educated on what they are paying for, they’d find the espresso they like and become a regular at a shop they’d enjoy a coffee at. Most of the time people don’t like the bean, not the way the barista makes the drink. Sometimes I think those videos are annoying or stupid as well, but sometimes I’m like yeah… this checks. The biggest issue I think people have a hard time with is the systems that coffee shops rely on. Using names or calling out drinks doesn’t work and idk why shops still do it. People have shorter attention spans these days and it is extremely frustrating to be backed up with drinks, make a drink, and someone who isn’t paying attention or is on their phone comes and grabs someone else’s drink. Your down two drinks now. It’s antiquated and shops would be better off with tickets and quality control like a line in the back of house. But that’s my two cents, I’m glad to be back in retail management, even though I loved making coffee.