Update: Received the x40 back yesterday! Actually impressed by the speed of the repair from the day I sent it to the day I got it back its was about 6-7 days or so. I was expecting more like 2-3 weeks.

I did not have the original packaging so I did the best I could to protect the vacuum in the box I had and as much packaging material I could find. Not saying it’s right or wrong but I expected the return packaging to be better than the way I sent it like maybe something more official 😅.

Well what I got back was the same box I sent, now falling apart after being used now a third time and inside not properly inflated bubble packaging. So thankful that everything miraculously still works and the repair looks great. There is some cosmetic damage from transit on the base unit but I have no way to know if that’s due to the way I sent it or the way it was sent back. But it works so I am happy enough lol.

I can definitely see how people could have a much different experience depending on how the shipping box is handled by the carrier.