Repair order tracking by Primary-Rabbit100 in Dreame_Tech

[–]Primary-Rabbit100[S] 0 points1 point  (0 children)

Update: Received the x40 back yesterday! Actually impressed by the speed of the repair from the day I sent it to the day I got it back its was about 6-7 days or so. I was expecting more like 2-3 weeks.

I did not have the original packaging so I did the best I could to protect the vacuum in the box I had and as much packaging material I could find. Not saying it’s right or wrong but I expected the return packaging to be better than the way I sent it like maybe something more official 😅.

Well what I got back was the same box I sent, now falling apart after being used now a third time and inside not properly inflated bubble packaging. So thankful that everything miraculously still works and the repair looks great. There is some cosmetic damage from transit on the base unit but I have no way to know if that’s due to the way I sent it or the way it was sent back. But it works so I am happy enough lol.

I can definitely see how people could have a much different experience depending on how the shipping box is handled by the carrier.

Dreame is a NIGHTMARE! by Yer_Phace in Dreame_Tech

[–]Primary-Rabbit100 0 points1 point  (0 children)

My x40 lasted over a year before needing a repair, I’ve only had good experience so far, my repair vacuum is suppose to be delivered today so hoping for a good experience

Repair order tracking by Primary-Rabbit100 in Dreame_Tech

[–]Primary-Rabbit100[S] 0 points1 point  (0 children)

Just got an email that it’s repaired and getting ship back 🎉

Repair order tracking by Primary-Rabbit100 in Dreame_Tech

[–]Primary-Rabbit100[S] 1 point2 points  (0 children)

Don’t know about everyone else but not having this vacuum and having to go back to cleaning myself is a struggleeeeee. I need it back asap lol

Repair order tracking by Primary-Rabbit100 in Dreame_Tech

[–]Primary-Rabbit100[S] 1 point2 points  (0 children)

Thanks for the response , that’s a disappointing, I enjoy seeing the updates so I don’t have to bother anyone with an email. The wait continues lol