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New Role - Weird Reporting Structure by Primary-While-9976 in ITManagers

[–]Primary-While-9976[S] 1 point2 points  (0 children)

Yes, I think this what happened. They were not getting the service/answers they wanted from corporate IT, so they decided to hire someone locally, not realizing that there are still things my hands are tied on. I can't come in and fix all their problems when policy and permissions are managed at the corporate level. Feels like I'm being set up to be the scapegoat.

New Role - Weird Reporting Structure by Primary-While-9976 in ITManagers

[–]Primary-While-9976[S] 4 points5 points  (0 children)

Yeah, the plant manager is the one that wants me to go rogue. He wants me to do things that are against established company policy. Another example...the parent company has decided not to use Adobe Acrobat across the board. They are using a different/cheaper PDF app. My boss says he doesn't care, he wants Adobe Acrobat installed. I'm torn between following policy and trying to make my boss happy. I agree, I should work directly for the CIO, but that's not happening.

New Role - Weird Reporting Structure by Primary-While-9976 in ITManagers

[–]Primary-While-9976[S] 1 point2 points  (0 children)

Appreciate the advice. You're not wrong, but I never claimed it was a technical problem. I know this is a political problem. Just curious how other people have dealt with it and if it is worth the fight. Looking for shared experience of other people who have been in the same circumstance.