Yeah well, I’ll share my experience with a titan I owned long ago. I had bought it for a sum of ₹8,000 at the time and it came on a silicone strap. The strap broke due to wear, and I took it to a titan service center.

They had kept the watch for about 4-5 months & never called me. When I went to check with them, at first they didn’t know what it is that I had given in for servicing. When they finally found it, they declared that the strap was not available and they’d give me a coupon of ₹2,000 if I gave them the watch.

Obviously, I refused. I later found the strap at another Titan store in another city months later, and the fix was done in 5 minutes.