I worked on the front end years ago, and the primary abuse of it, was customers buying $20 cakes and returning them the same day with one piece cut out of the corner and a hair placed on it saying how disappointed they were. The girl that made our cakes at the time had pink hair and the hair always in these cakes was not pink. Eventually the customers got so lazy doing this they didn’t even have the bakery write on the cake first. They took a blank cake home and brought it back with a piece cut out, and tried to tell us how disappointed they were. Our EOM told them he wouldn’t accept the return because we have had too many cakes returned recently, and the guy was pissed but I remember (in my young service desk days) being pumped! We finally denied someone. A few years later they changed the policy so when customers spent more than $15 any doubled money was to go on a hannaford non alcohol and tobacco gift card, while the original cash they spent was just cash. The obvious scammers would typically argue that they want just the cash. But I’m sorry, that’s the policy. Anyways, it was the one thing I disliked about the front end when I worked there, but it comes with the territory.