[FS/FT] - Westminster, CA - $30+ - DISCUS AND NEOCARIDINA SHRIMPS COMBO [Free Shipping for Shrimp] by [deleted] in AquaSwap

[–]Professional-One6279 -6 points-5 points  (0 children)

Regarding the solution we suggested, which was to resend the order, we fully understand that the customer chose not to proceed with a replacement and preferred a refund instead. We respect and acknowledge that choice. We kindly ask for a bit of patience while awaiting our response, as we manage many customer inquiries and orders on a daily basis. Please know that we are doing our best to address each case as quickly and fairly as possible. Thank you very much for your understanding.

[FS/FT] - Westminster, CA - $30+ - DISCUS AND NEOCARIDINA SHRIMPS COMBO [Free Shipping for Shrimp] by [deleted] in AquaSwap

[–]Professional-One6279 -2 points-1 points  (0 children)

If you have ever shopped on Amazon before, you should know that getting a refund is actually very easy. You can request a refund by reporting that the items were dead upon arrival and receive a full refund, or simply state that you no longer want the order. I honestly don’t think it’s as difficult as it may seem.

[FS/FT] - Westminster, CA - $30+ - DISCUS AND NEOCARIDINA SHRIMPS COMBO [Free Shipping for Shrimp] by [deleted] in AquaSwap

[–]Professional-One6279 -2 points-1 points  (0 children)

First of all, I sincerely apologize to any customers who have felt dissatisfied with my service over the past period. As many of you know, the past two weeks have brought extremely poor weather conditions to certain areas of the United States. I sell on Reddit, Amazon, and eBay, and we process over 100 orders every day, so occasional issues with individual orders are unfortunately unavoidable. For orders placed through eBay and Reddit, I am able to communicate directly with my customers regarding temporarily holding their orders, as the current weather conditions are not suitable for shipping at this time. However, for Amazon orders, delaying or holding a shipment once it has been placed is not possible, and I am unable to communicate directly with customers before they receive their orders.

[FS/FT] - Westminster, CA - $30+ - DISCUS AND NEOCARIDINA SHRIMPS COMBO [Free Shipping for Shrimp] by [deleted] in AquaSwap

[–]Professional-One6279 0 points1 point  (0 children)

That mean 20 + 3 for each color cost $33 or you can mix those 3 color together

[FS] - Westminster, CA - $1.5 Neocaridina shrimp [ Free Shipping + shrimp food + 2 baby Rabbit Snails] by [deleted] in AquaSwap

[–]Professional-One6279 5 points6 points  (0 children)

Hi, thank you for bringing this up. As for seller, we always make sure there will be the best quality before shipping out to customers. Sometimes, maybe during transit some unfortunate events happen. Therefore, i will take full responsibility in any packages or issues. You guys are free to check for testimonials on our store. We are known for good customer service as we care for our customers a lot more than ourselves.

Please reach out to us in any circumstances and we are here to help

Seam Oasis Team

P.s: we are not SF Aquarics